Vaga de Agente Junior de Reservas Globais - ARSO
1 vaga: | Publicada em 22/04
- A Combinar
Sobre a vaga
Process all reservation requests, changes, and cancellations received by phone,
fax, or mail. Identify guest reservation needs, determine appropriate room type,
and verify availability of room type and rate. Explain guarantee, special rate,
and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Communicate information regarding
designated VIP reservations. Input and access data in reservation system. Respond
to any challenges found for accommodating rooming requests by communicating with
appropriate individual or department. Oversee accuracy of room blocks and
reservations. Input group rooming lists using reservation systems, revise room
blocks to maintain the required number of available rooms and keep organized files
of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; prepare and review written documents accurately
and completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach common
goals; listen and respond appropriately to the concerns of other employees. Comply
with quality assurance expectations and standards. Read and visually verify
information in a variety of formats. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
At least 1 year of related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification:
None
Marriott International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
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