Vaga de Analista de Customer Service (Viana-ES), Support client station de livraison/ Delivery Station Customer Support

Importante Posição 100% presencial em Viana (Espírito Santo). Atuará em escala 5x2 (trabalha 5 e folga 2) das 10h às 18h15. Sua escala poderá incluir finais de semanas e feriado. At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. Were making history and the good news is that weve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; its making sure we put smiles on customers faces. As a Delivery Station Customer Service Associate, you will be responsible for: - Communicating with customers directly in-person, in addition to communicating via phone and email - Empathizing with and prioritizing customer needs-Upholding company values and respecting every customer - Resolving issues and setting appropriate expectations with customers-Clearly understanding and responding appropriately to the issues that customers present-Consistently composing grammatically correct, concise, and accurate written responses to customer issues, - Approaching problems logically and with good judgment to ensure the appropriate customer outcome-Making quick and effective decisions on behalf of the customer A day in the life Youll be based at one of our last-mile delivery warehouses, where Amazons leading logistics system operates. As orders are dispatched and delivered, youll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, youll be informing our delivery partners. Where you notice a delivery issue, youll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazons logistics, youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. ********* Você receberá treinamento e um pacote completo de equipamentos será fornecido quando você for contratado (a). Além disso, oferecemos uma série de benefícios, incluindo: - Plano de saúde e odontológico (CarePlus) - Seguro de vida e morte acidental (Icatu) - Programa de Previdência Complementar - Programa de Assistência ao Empregado (a) (EAP) - Vale Refeição - Vale Transporte - Treinamento remunerado About the team Para essa posição não é oferecido pacote de relocation / ajuda de custo para mudança. https://amazon.jobs/pt/internal/disability/br " Nossa cultura inclusiva capacita os Amazonians a oferecer os melhores resultados para nossos clientes. Não celebramos apenas a diversidade de nossa força de trabalho, celebramos as diversas formas como trabalhamos. Se você quiser solicitar uma acomodação para a entrevista ou o processo de integração, avise seu recrutador e ele o conectará à nossa equipe de acomodação" We are open to hiring candidates to work out of one of the following locations: Vitoria, BRA - High School or equivalent diploma. - Intermediate / Advanced English Level (You´ll be in contact with leaders from the other countries). - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency. - Experience with Windows Operating Systems and Microsoft Outlook. - Familiarity with multiple web browsers, data base searching and instant messenger tools