Vaga de Atendente Junior de D.T.S (Serviços ao Hóspede)
1 vaga: | Publicada em 07/05
- A Combinar
Sobre a vaga
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via
telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting and
directing calls to the appropriate extension. Receive, record, and relay messages
accurately. Log all guest requests or issues into computer, contact appropriate
individual or department (e.g., Bellperson, Housekeeping), and follow up with
guest to ensure their request has been resolved to their satisfaction. Provide
information to guests about room features, property amenities, and local areas of
interest. May process room service orders, answer questions on menu selection and
record transactions in point-of-sale system. Assist guests with accessing internet
and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary information;
and protect company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address guests service needs, assist
individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships with
others, and support team to reach common goals. Comply with quality assurance
expectations and standards. Read and visually verify information in a variety of
formats; stand, sit, or walk for an extended period of time or for an entire work
shift. Move, lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
No related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification:
None
Marriott International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
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