Vaga de Brazil Customer Service Advisor
1 vaga: | Publicada em 21/04
- A Combinar
Sobre a vaga
GIMO is a silver award winner for 2021 Employee Centric Company at UK Employee
Experience Awards (UKEXA) in London. Company was established in 2006, based in the
Waterloo/Southwark area with circa 200 employees working for us in London, and an
additional 450 employees working globally as part of the group. Focussing on
mobile and online Poker, Casino, and Sports Betting products in major European and
Asian markets.
Gimo works in close partnership with leading global gaming brands such as NetBet,
777, and betFIRST
Job Specification:
Communicating with customers through email, online chat, telephone, and other
channels that are available
Acknowledging and resolving customer complaints. Assess customer requirements and
aim to resolve queries first time whenever possible
Communicating and coordinating with back offices when necessary.
Maintaining a positive, empathetic, and professional attitude toward customers
always.
Upholding all procedures for internal and external communications.
Person Specification:
Be a fluent Brazilian Portuguese speaker at native level
Have English knowledge to be used for internal communication
Have a previous experience working as a customer service executive
Have a good understanding of customer service in an online business
Be a good communicator and problem solver
Be computer savvy
Have an ability to understand customer needs and respond to them
Must be able to work on a shift basis:
our hours of operation are 24/7.
Knowledge of sports betting and/or online casino is valued.