Vaga de Client Success Manager
1 vaga: | Publicada em 14/05
- A Combinar
Sobre a vaga
Braintrust is a user-owned talent network that connects top-tier professionals
with the world's leading enterprises. We prioritize transparency, eliminating
middlemen and high markups, ensuring job-seekers are matched swiftly to innovative
roles while clients benefit from unparalleled efficiency and quality.
ABOUT THE HIRING PROCESS:
The hiring process for this role involves completing your Braintrust profile,
applying directly to the role on Braintrust, and undergoing a one-time screening
to ensure you meet our vetted talent specifications. After this, the hiring team
will contact you directly if they believe you are a suitable match.
Our process isn't for everyone, that's intentional. If you believe that you are a
top candidate for this job, please join our network to give yourself the
opportunity to work with top companies.
JOB TYPE : Employee Direct Hire Position (no agencies/C2C - see notes below)
LOCATION : Latin America/Philippines - CST/CDT | Full day overlap
SALARY RANGE : $10k $20k /yr
ESTIMATED DURATION : 40hr/week - Long term
Location - Remote (Seeking candidates from Latin America/Philippines)
Profile Summary
We are seeking a dedicated and results-driven Client Success Manager to join our
dynamic team. In this role, you will be responsible for fostering strong
relationships with our clients, ensuring their satisfaction, and driving the
growth of our business. If you are a client-focused professional with a passion
for IT software services and a desire to drive client success, we encourage you to
apply for this exciting opportunity.
Responsibilities
Client Relationship Management
Build and maintain strong relationships with clients
Account Penetration:
Penetrate into existing accounts by connecting to 3 people at the same level as
our point of contact and 3 people higher in the organization hierarchy
Understand client needs, goals, and challenges and consult them the right
solution.
Proactively communicate with clients to ensure their expectations are met or
exceeded.
Act as an escalation and ensure all issues are resolved with complete client
satisfaction by working closely with internal teams.
Account Management
Ensure Smooth onboarding of client from Sales/Pre Sales to Project Managers
Customer Offboarding Process - A good client experience ends with a seamless
offboarding process. We want to ensure this process is efficient, organized and
opens the door for future referrals.
Develop and execute strategic account plans to maximize client retention and
growth.
Identify opportunities to upsell or cross-sell additional services or products.
Monitor client accounts, track key performance indicators (NPS, CSAT), and provide
regular reports.
Monitor Billing and Collections from client
Conduct Review meeting with Internal team and clients on regular basis (QAR, AAR)
Account Growth and Retention
Identify cross sell and up sell opportunities with current clients
Generate New Business through referrals by penetrating current clients network.
Manage renewals of existing contracts
Marketing Support
Request for reviews and reference from clients
Help marketing team build case studies and success stories
Ensure clients data is up to date for sending our Newsletters and other marketing
updates.
What youll be working on
Qualifications:
Proven experience in client success or account management in the IT services
industry.
Strong understanding of Custom Software Development on different platforms.
Exceptional communication, negotiation, and interpersonal skills.
Results-oriented with a track record of meeting or exceeding targets.
Ability to work collaboratively with cross-functional teams.
Excellent problem-solving and critical-thinking abilities.
Ability to work with C Level executives and enterprise level accounts
About BORDERLESSMIND
We believe talented digital workers are available globally, but the opportunities
are not.
Since 1999, we have specialized in remote (offshore or nearshore) and onshore
staff augmentation solutions. We have been a remote-first business a lot before it
becomes cool to be one.
We help ambitious startups and enterprises build remote teams of employees from
anywhere in the world, in any time zone.
Our global team skillfully delivers solutions by modernizing Software development,
optimizing Cloud infrastructure, leveraging Automation and through emerging
technologies.
We take pride in sharing that the average tenure of employees at BorderlessMind is
5 years historically. We work in a tight-knit environment where employees love to
stay longer with us as we believe in caring for them through employee wellness
initiatives and investing in enhancing the employee experience.
The Future of Work is here to stay. The World is truly Borderless.
We are strategic talent partners for ISHIR, ENO8, Digital Success brands and their
employer on record.
We are Borderless Minded. Are You?
Apply Now!
Notes:
Our employers all have varying legal and geographic requirements for their roles,
they trust Braintrust to find them the talent that meet their unique
specifications. For that reason, this role is not available to C2C candidates
working with an agency. If you are a professional contractor who has created an
LLC/corp around their consulting practice, this is well aligned with Braintrust
and wed welcome your application.
Braintrust values the multitude of talents and perspectives that a diverse
workforce brings. All qualified applicants will receive consideration for
employment without regard to race, national origin, religion, age, color, sex,
sexual orientation, gender identity, disability, or protected veteran status.