Vaga de Client Support Specialist
1 vaga: | Publicada em 12/05
- A Combinar
Sobre a vaga
Fun, innovative, game-changing, reputable full-service merchant service industry
experts seeking detail-oriented, creative, and organized, Client Support
Specialist.
(Note:
This job ad is long because we love our company, and we want to ensure all
candidates understand we have a different approach to doing business. Please work
just as hard on your cover letter as we did writing this ad. The effort you put
into applying for this position shows us you are the right person for RedFynn.
COVER LETTERS AND RESUMES ARE READ, AND DO MATTER.)
How to Apply:
Fun, innovative, game-changing, reputable full-service merchant service industry
experts seeking detail-oriented, creative, and organized, Client Support
Specialist.
(Note:
This job ad is long because we love our company, and we want to ensure all
candidates understand we have a different approach to doing business. Please work
just as hard on your cover letter as we did writing this ad. The effort you put
into applying for this position shows us you are the right person for RedFynn.
COVER LETTERS AND RESUMES ARE READ, AND DO MATTER.)
How to Apply:
To apply for this position, please email your resume and a cover letter stating
your salary expectations to . Any application which does not include all of the
mentioned items will not be considered. Also, please place "Client Support
Specialist" in the subject line when sending your submission.
Required experience:
2 years merchant services industry experience (or related industry).
Knowledge of processing platforms - TSYS, FD, etc.
Knowledge of different pricing structures in the merchant services industry -
Interchange +, Cash Discount, Surcharge, etc.
Experience with programming and deploying Point of Sale systems, terminals, and
payment gateways - PAX, NMI, Authorize.net, etc.
Knowledge of programming and back-end of restaurant and retail software for POS
systems. (We currently use Clover and retailcloud)
Functional knowledge of iOS operating systems, Google Applications, Adobe, and
phone systems.
Job Responsibilities:
Process inbound calls to the point of resolution including customer inquiries,
complaints, requests for technical support, and customer account information.
Process inbound emails to the point of resolution including customer inquiries,
complaints, and customer account information.
Answer merchant inquiries about deposits, batches, statements, billing, and
reconciliation.
Provide escalation assistance to our merchants and partners regarding account
issues
Adapt and effectively utilize various internal computer applications.
Resolve all tickets with SLAs
Successful candidates will possess the skills necessary to take ownership of
problems and see them through to conclusion, providing our partners and merchants
with quality customer service every step of the way.
Skills Needed:
Attention to detail as it relates to supporting our merchants and partners.
Works well in a fast-paced environment while staying precise in daily activities.
Must be able to communicate with our merchants and partners in a respectful and
concise way.
Exudes respect and positivity in all interactions both inside and outside of the
organization.
Superior Organizational Skills.
Able to work across all departments with ease, but still work independently.
Efficient with Apple operating systems (Mac / iOS), Google Applications, Adobe,
and phone system.
Able to navigate multiple system interfaces to handle inbound and outbound calls
and correspondence for our merchants and partners.
Shows initiative and is willing to get the job done no matter the challenges that
may arise.
Arrives to work on-time ready to do the work needed to be done.
Out of the box thinker willing to contribute ideas for process improvement when it
comes to Underwriting.
Compliance knowledge with financial institutions, card associations, etc.
Knowledge of regulatory requirements within the credit card processing industry.
RedFynns Purpose: We empower small businesses to build their dreams.
RedFynns Core Values:
We passionately advocate for our clients
We are family.
We have synergy.
We innovate and invest in improvement.
We do details.
We do the right thing.
We have fun.
We approach challenges with optimism.
About RedFynn Technologies:
RedFynn has grown to become one of the most well respected, full-service business
solutions providers in the US. We are a nationwide company, with several merchant
services Partners we service throughout the US. We are currently in need of
qualified and enthusiastic talent to join our value driven team of champion
professionals.
At RedFynn our people come first. Having the best people and an unbreakable
company culture is what allows us to consistently deliver a celebrity status
Partner and client experience. The right candidate must be passionate about small
business and aligned with our core values. Do not apply if you are not passionate
about small business and/or 100% confident you can live and breathe our core
values everyday.
How to Apply:
To apply for this position, please email your resume and a cover letter stating
your salary expectations to . Any application which does not include all of the
mentioned items will not be considered. Also, please place "Client Support
Specialist" in the subject line when sending your submission.
To apply for this position, please email your resume and a cover letter stating
your salary expectations to . Any application which does not include all of the
mentioned items will not be considered. Also, please place "Client Support
Specialist" in the subject line when sending your submission.
Required experience:
2 years merchant services industry experience (or related industry).
Knowledge of processing platforms - TSYS, FD, etc.
Knowledge of different pricing structures in the merchant services industry -
Interchange +, Cash Discount, Surcharge, etc.
Experience with programming and deploying Point of Sale systems, terminals, and
payment gateways - PAX, NMI, Authorize.net, etc.
Knowledge of programming and back-end of restaurant and retail software for POS
systems. (We currently use Clover and retailcloud)
Functional knowledge of iOS operating systems, Google Applications, Adobe, and
phone systems.
Job Responsibilities:
Process inbound calls to the point of resolution including customer inquiries,
complaints, requests for technical support, and customer account information.
Process inbound emails to the point of resolution including customer inquiries,
complaints, and customer account information.
Answer merchant inquiries about deposits, batches, statements, billing, and
reconciliation.
Provide escalation assistance to our merchants and partners regarding account
issues
Adapt and effectively utilize various internal computer applications.
Resolve all tickets with SLAs
Successful candidates will possess the skills necessary to take ownership of
problems and see them through to conclusion, providing our partners and merchants
with quality customer service every step of the way.
Skills Needed:
Attention to detail as it relates to supporting our merchants and partners.
Works well in a fast-paced environment while staying precise in daily activities.
Must be able to communicate with our merchants and partners in a respectful and
concise way.
Exudes respect and positivity in all interactions both inside and outside of the
organization.
Superior Organizational Skills.
Able to work across all departments with ease, but still work independently.
Efficient with Apple operating systems (Mac / iOS), Google Applications, Adobe,
and phone system.
Able to navigate multiple system interfaces to handle inbound and outbound calls
and correspondence for our merchants and partners.
Shows initiative and is willing to get the job done no matter the challenges that
may arise.
Arrives to work on-time ready to do the work needed to be done.
Out of the box thinker willing to contribute ideas for process improvement when it
comes to Underwriting.
Compliance knowledge with financial institutions, card associations, etc.
Knowledge of regulatory requirements within the credit card processing industry.
RedFynns Purpose: We empower small businesses to build their dreams.
RedFynns Core Values:
We passionately advocate for our clients
We are family.
We have synergy.
We innovate and invest in improvement.
We do details.
We do the right thing.
We have fun.
We approach challenges with optimism.
About RedFynn Technologies:
RedFynn has grown to become one of the most well respected, full-service business
solutions providers in the US. We are a nationwide company, with several merchant
services Partners we service throughout the US. We are currently in need of
qualified and enthusiastic talent to join our value driven team of champion
professionals.
At RedFynn our people come first. Having the best people and an unbreakable
company culture is what allows us to consistently deliver a celebrity status
Partner and client experience. The right candidate must be passionate about small
business and aligned with our core values. Do not apply if you are not passionate
about small business and/or 100% confident you can live and breathe our core
values everyday.
How to Apply:
To apply for this position, please email your resume and a cover letter stating
your salary expectations to . Any application which does not include all of the
mentioned items will not be considered. Also, please place "Client Support
Specialist" in the subject line when sending your submission.