Vaga de Credit Control and Legal Collections Specialist
1 vaga: | Publicada em 04/04
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IWG currently has openings for experienced Credit Controllers - Legal Collections
Specialists who are looking for a home-based role. As Credit Controller - Legal
Collections Specialist you will play a key role in our global collection strategy
and take responsibility for collecting debts from customers through settlements,
driving customers to register automatic forms of payment, and initiating legal
proceedings, either directly by filing a small claim or indirectly by engaging a
collection agency or lawyer. In this role you will work regular business hours. We
offer great benefits including a competitive salary and bonus. If that sounds like
you, read on to find out more!
Language requirements
English
Portuguese
Key responsibilities
Actively collect payments from customers/defendants with unpaid invoices
Drive customers to sign up for automatic forms of payment (direct debit, credit
card)
Answer account queries and take responsibility for resolving disputes by engaging
front and back-office teams to ensure that concerns are actioned correctly
Engage with senior internal and external stakeholders to negotiate payment plans
and settlement deals
Explain due dates, late payment policies and service agreement terms as
appropriate
Initiate small claims against non-paying customers
Draft court documents and submit documents online/offline as needed
Represent IWG in (virtual) small claims court hearings as necessary
Engage external collection agencies or lawyers to initiate high value claims
Engage bailiffs to act enforce court orders
Provide support to collection agencies, lawyers and bailiffs
Take responsibility to bring all cases in the portfolio to a conclusion (full
recovery, settlement, write-off)
Track case status and ensure all designated systems and document records are
updated
Plan and organise workload to ensure court deadlines are met
Involve local IWG representatives and stakeholders as needed
Deliver against a set of agreed performance targets
Manage customers who are resistant by remaining polite, tactful, honest, and firm
Perform other duties and projects as assigned.
Qualities
Strong debt collection skills, including clear communication, firmness and
persuasiveness in negotiation, fast responses, quick thinking, objection handling
and the ability to remain flexible and calm under high pressure.
A high level of written and oral competency in the designated languages with the
ability to conduct business conversations and (legal) correspondence.
Ability to conduct business conversations and correspondence in English.
Basic knowledge of light accounting tasks (performing statement of accounts
reviews, etc.)
Solid organisational skills, including the ability to manage complex caseloads
through to completion and prioritise and multitask in a demanding environment.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel,
PowerPoint.
Self-starter who can work with direction but little supervision.
Team builder. Recognises the importance of the team.
Willingness to go beyond the job description to meet business goals.
Qualifications
Commercial awareness:
Understands the impact of financial performance on business results.
Persistent:
Goes the extra mile to collect debts timely and successfully.
Attention to detail:
Ensures that all relevant details are accurately assessed when performing account
reviews and drafting communications.
Takes ownership:
Accepts accountability, uses own initiative, and works proactively.
Good communicator:
Demonstrates good two-way communication skills.
Shows care:
Acts with integrity and strives to act in the best interests of the organisation
and team, and is committed to providing an excellent customer experience at all
times.
Embraces change:
Understands the dynamic nature of the organisation and is committed to adapting to
changing priorities.
Experience
At least 4 years of experience in a debt collection related role
At least 2 years of experience with legal debt collection, preferably in a role
that involved filing/handling/managing legal claims
About IWG
IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature
now help millions of people in 3,000+ locations in over 1,000 towns and cities
across more than 110 countries.
We create personal, financial and strategic value for businesses of every size.
From some of the most exciting companies and well-known organisations on the
planet, to individuals and the next generation of industry leaders.