Vaga de Customer Experience Associate III
1 vaga: | Publicada em 15/05
- A Combinar
Sobre a vaga
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and
solutions on behalf of Fortune 100 companies and over 500 governments creating
exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a
culture where individuality is noticed and valued every day.
Job Description:
Job Track Description:
Performs business support or technical work, using data organizing and
coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or
equivalent experience.
General Profile
Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Establishes the appropriate approach for new assignments.
Works with a limited degree of supervision.
Functional Knowledge
Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
Supports to achieve company goals by helping teams to integrate and work together.
Impact
Impacts a team through quality of the services provided and information shared.
Uses discretion to modify work practices and processes to achieve results or
improve efficiency.
Leadership
May give informal guidance to junior team members.
Problem Solving
Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and
end-users.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Assesses calls to provide service immediately, be transferred, or require
follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a
specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines while under supervision, to meet
SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Responsible for the end-to-end resolution of customer issues.
Performs other duties as assigned.
Complies with all policies and standards.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis of
genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:
click here to access or download the form. You may also click here to access
Conduents ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and
our community. Under our current protocols, we do not require vaccination against
COVID for most of our US jobs, but may require you to provide your COVID
vaccination status, where legally permissible.