Vaga de Customer Experience Consultant
1 vaga: | Publicada em 12/05
- A Combinar
Sobre a vaga
Come to one of the biggest IT Services companies in the world!! Here you can
transform your career! Why to join TCS?
Here at TCS we believe that people make the difference, that's why we live a
culture of unlimited learning full of opportunities for improvement and mutual
development. The ideal scenario to expand ideas through the right tools,
contributing to our success in a collaborative environment. We are looking for
Customer Experience Consultant, who wants to learn and transform his career.
In this role you will:
Support the execution of omnichannel integrated campaigns for priority
General Medicines market/brands across EM in a timely manner, with clear customer
segmentation and targeting.
Work closely with assigned Medical Affairs Managers within the Digital Hub team to
plan and execute the campaigns, including implementation of DDCx user journeys and
content planning across the broader channel mix
Manage x-matrix stakeholders and third parties to execute flawlessly, including
MOC, media agencies and relevant Regional and Local stakeholders in the LOCs.
In alignment with global & General Medicine analytics framework, execute (or lead
vendor to execute) tagging of content and campaigns to track usage and
effectiveness for improvement.
Provide instructions for tagging across all campaign collaterals.
Carry out monthly campaign performance analysis, analysing all relevant data sets,
distilling key insights and recommending actions for optimisation ready for
presentation to snr management as part of ongoing agile sprint retrospectives.
Work with D&A lead and scrum masters to ensure effective and efficient use of
global digital platforms including latest best practices, updates or releases
including new functionalities & channels.
Manage content and activity demand forecasting and prioritization process with MOC
and 3rd party vendors to ensure timely execution of campaigns / channels with
appropriate regional governance
Manage digital vendors, translation vendor, carry out necessary compliance and
management monitoring activities on routine basis to mitigate identified risks
across the Digital Hub.
Own the development, implementation & continuous optimization of customer-centric
digital framework
And much better if you stand out for:
Experience in Digital Marketing
Experience in pharma industry
Experience in campaign data & analytics for closed loop marketing
Experience working with pharma brands at local or global level
Digital Marketing degree or equivalent with significant experience in omnichannel
execution of content and user journeys
Advanced English Soft Skills:
Experience in campaign data & analytics for closed loop marketing
Experience working with pharma brands at local or global level
Digital Marketing degree or equivalent with significant experience in omnichannel
execution of content and user journeys
Understanding of customer segmentation & targeting
Hands on experience of content development and copy approval, i.e. Content Lab
What do we offer? Benefits Brazil:
insurance Plan insurance vouchers Voucher assistance Cares free 0800 that
provides psychological assistance (24 hrs/day), legal, social and financial
assistance to associates with SESC of Certifications TCS Learning Portal Online
courses and live training experience opportunity Partnership with Universities and
Language Schools Your Buddy By referring people you become eligible to receive a
bonus for each hire Gems Recognition for performance Free Mentoring Career
Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for
equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion,
Race, Ethnicity. All our opportunities are based on these principles.
We think of different actions of inclusion and social responsibility, in order to
build a TCS that respects individuality. Come to be a TCSer! #Buildingonbelief