Vaga de Customer Service Representative
1 vaga: | Publicada em 11/05
- A Combinar
Sobre a vaga
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best:
improve the world around us. Information about Agilent is available at
www.agilent.com.
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in
areas such as product/service order fulfillment processes, customer service
requests such as end-to-end order status management, repair /calibration requests,
product changes or returns, accounts receivable collections, invoicing
requirements, contract issues/administration or lease administration. Manages and
coordinates the end-to-end customer experience (from order to installation) by
applying broad knowledge of customer situations, company processes, local laws,
financial requirements, and international compliance requirements related to
customer sales contracts and product shipment. Resolves customer service issues
for complex, multi-country or multi-regional accounts. Acts as a liaison between
customers and appropriate internal organizations such as sales, manufacturing,
logistics and service delivery to resolve customer inquiries. Influences changes
to production and/or shipping schedules and price changes. May identify and follow
up on business opportunities. May be responsible for project management of
country, regional or multi-country projects.
* Works on customer service assignments with broadly defined objectives
* Solves straight-forward issues, challenges and problems within field of
specialization
Qualifications
Bachelors or Masters Degree or University Degree or equivalent.
Typically 2+ years relevant experience for entry to this level.
Requires general proficiency with tools, systems and procedures to accomplish job.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants
will receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, protected veteran
status, disability or any other protected categories under all applicable laws.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants
will receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, protected veteran
status, disability or any other protected categories under all applicable laws.
Travel Required
Occasional Schedule
Schedule:Full time Shift
Day Duration
No End Date Job Function
Customer Service