Vaga de Customer Service Sales Support On-site Sao Paulo- fmd
1 vaga: | Publicada em 23/04
- A Combinar
Sobre a vaga
At Stenon we are on a mission to democratize soil data. We have become the global
market leader in realtime digital soil data that is laboratoryindependent. This
provides farmers with essential data to make optimal and sustainable cultivation
decisions boosting yield crop quality and soil health while saving money on
inputs. Stenon has closed a $20 million Series A funding round and is expanding
internationally.
THE POSITION
We are looking for a talented business support specialist to support our customer
success marketing and sales departments. In this role you will cultivate strong
customer relationships troubleshoot problems drive swift resolutions and help us
achieve sales targets. Reporting directly to our Customer Success Manager youll
play a pivotal role in meeting objectives and maintaining customer satisfaction.
The location requirement is Piracicaba Sao Paulo as this is an onsite role.
Tasks
You will
Marketing:
Providing translation services for marketing materials reports and presentations
Proofreading marketing materials for accuracy and clarity
Managing social media responses and engagement
Handling the production and logistics of marketing materials in BRA
Creating email templates for marketing and customer service purposes
Customer Success:
Assisting in the onboarding process for new customers
Responding to all new queries through email WhatsApp and phone
Troubleshooting issues by submitting cases on the Slack channel and recording them
on Salesforce
Proactively supporting customers by conducting error ratio checks calling them for
feedback and addressing any issues they may be experiencing
Collaborating closely with the CS and Sales teams to resolve any related problems
Sales:
Providing support to the sales team by addressing any queries they may have
Entering data on Salesforce including comments and feedback and ensuring that all
information is kept uptodate and organised
Coordinating daily activities within the sales department
Help with lead qualification
Pre and postsale support
Office:
Accepting deliveries
Arranging promotional merchandise
Requirements
YOU HAVE
Very good level of English and excellent Portuguese
Being based in Sao Paulo (Piracicaba)
2 years of experience in effectively communicating with customers
A high school diploma or equivalent
Computer literacy IT skills and typing skills
Fast learning ability and wellorganised
The ability to multitask and quickly switch focus
Problemsolving skills taking a proactive approach and maintaining a cando attitude
Agriculture experience and Salesforce or any other CRM knowledge are a plus
Benefits
Permanent fulltime position with a fixed schedule from Monday to Friday (40 hours
a week)
A role within a highly productive and supportive team full of dedicated
hardworking professionals
The possibility to work from home sometimes depending on business needs and
availability
Health insurance and other statutory benefits
WHY US
At Stenon we empower farmers to make informed decisions for sustainable
agriculture. Our team is passionate about innovation collaboration open
communication and excellence.
We are on a mission to make soil data accessible in realtime thus changing how
farmers can cultivate their land. To achieve this we put our customers first and
try to understand the challenges they face deeply. This will allow us to build the
best possible products. We value transparency and honesty to become as performant
as possible. With an open yet always constructive feedback culture we learn from
each other and improve continuously. We have high standards and reward performance
but at the same time we want to work with positive people who treat their
colleagues exceptionally well.
INTERESTED
We look forward to receiving your application. As the complete interview process
will be in English please provide all your application documents in English.