Vaga de Customer Success and Business Operations Specialist
1 vaga: | Publicada em 29/04
- A Combinar
Sobre a vaga
Mosaic Puzzles is a wooden jigsaw puzzle company based in Alpharetta, Georgia. At
Mosaic, we design and build unique wooden puzzles where every piece is part of the
puzzles story. We are a fast paced startup built by Ex-Uber and Amazon employees.
Job description:
Ensuring smooth operations and maintaining strong relationships with our
customers, suppliers, and licensors.
Responsibilities:
Customer Success Management:
Act as the primary point of contact for customer inquiries, feedback, and support
requests.
Resolve customer issues efficiently and effectively.
Communication with the manufacturing team to ensure customer requests are handled
with quality.
Social Media Management:
Develop and execute social media strategies to enhance brand visibility and
engagement.
Create and curate content for various social media platforms.
Create and implement email marketing strategies and content.
Licensing Contract Management:
Oversee the licensing contracts of artwork in our portfolio, including monitoring
expiry dates and arranging contract renewals.
Portfolio Maintenance:
Maintain up-to-date records of licensing agreements and contracts for the artwork
featured in our portfolio.
Collaborate with internal teams to ensure that our portfolio reflects the latest
artwork and complies with contractual obligations.
Website optimization:
Add, remove, sort puzzles as new puzzles are created, expired puzzles are removed,
etc.
Vendor Management:
Act as the primary point of contact for working with our suppliers/vendors.
Cost/benefit analysis for features and purchase decisions
Qualifications:
Bachelors degree
Excellent level of English is REQUIRED
Analytics in excel/google sheets is REQUIRED
2-7 years of working professional experience preferred
Proven experience in customer success, social media management, and supplier
relationship management.
Excellent organizational skills with the ability to multitask and prioritize
effectively
Excellent communication and negotiation skills
Attention to detail and a proactive approach to problem-solving