Vaga de Customer Success (CS)

Do you want to become a key figure in the success of our customers? At edrone, we are looking for passionate individuals to join our Customer Care team as a Success Specialist. If you're interested in eCommerce, and feel you have a knack for building customer relationships, and would like to contribute to their initial successes using our product - this could be the place for you! Our Product: We are an AI-based e-CRM dedicated to e-Commerce companies to comprehensively support their operations and build relationships with their customers. We believe that the future belongs to technology companies, not commerce companies. We continuously deliver breakthrough technologies, used by giants, to companies of all sizes. We provide advanced Marketing Automation solutions, based on our algorithms, that are easy to install (Plug'n'Play). Our goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) with a comprehensive e-commerce marketing cloud. Sounds interesting?  Keep reading! What we can offer you: Joining a fantastic team, full of passion for building customer relationships and tools to support your development in this field; Professional training to prepare you for your job; Work with large eCommerce companies from Brazil; Flat organizational structure, high decision-making and real impact on how the company you work for looks like - your opinion is important to us! Working in our office in São José dos Campos (SP) in a hybrid work model (2x/week in the office) Competitive salary (R$3k) + Benefits: Food voucher;  Transportation voucher; Gympass for you and your family; Health and dental insurance; English lessons; Gift on your birthday; Personal counseling with Mindgram including the option of participating in free psychotherapeutic visits; What your typical day will look like: Establishing building long-term relationships with customers, taking care of them at different stages of their cooperation in edrone Communicating with customers through various channels (phone, video meetings, chat, whatsapp and email) Improving customer satisfaction through professional advice, training and inspiration Needs analysis of current customer problems and needs, and co-creation and implementation of the company's customer retention strategy Collecting feedback from customers and relaying it to relevant people/departments Prepare inspirational materials together with the Customer Care department Conducting trainings and webinars Reselling products and services This role will be perfect for you if: You have experience and enjoy working with customers and building relationships with them is your second nature?. You're not afraid of new challenges, and your energy and proactive attitude make no task scary for you! English speaker, as an international company you will be in contact with english constantly  There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we'll definitely get along! You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us! Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day! Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you  We additionally appreciate if: You have previous experience in eCommerce or marketing - if you don't have it, nothing lost! You have previous experience with B2B customers You have experience with creating customer success, managing customer accounts You have experience conducting training and webinars What the recruitment process looks like: Filling out the recruitment form and attaching your resume A short online interview with recruiter - Flavia Loureiro, during which we will want to get to know you a little better! In-office conversation with Customer Care Manager in Brazil - Ana Luiza Zaroni Decision on the offer and welcome on board!  Regardless of the decision after each stage, you will always get feedback on your candidacy.