Vaga de Customer Success Specialist
1 vaga: | Publicada em 11/05
- A Combinar
Sobre a vaga
Location:
Brazil Job
Summary
The Senior Specialist will proactively engage with customers to provide strategic
and tactical guidance to them in order to increase the value they acquire from
CropIn's suite of products. you will be responsible for working directly with
customers to drive customer satisfaction and to ensure that they are successful
and delighted with CropIn products. It will be your responsibility to onboard
these customers onto our product services and drive usage and adoption of the
product in their organization.
Principal Accountabilities
Manage all post-sales interactions with customers through strong
relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the product and speak with customers about the
most relevant features/functionality for their specific business needs
Deliver a proactive customer contact strategy including project plans to drive
deployment, change management and product adoption
Deliver continuous and routine communication with customers to develop manageable
action plans to further enhance our customer partnerships
Be the single point of contact for our Customers and act as an escalation point to
drive resolution in a timely, proactive manner
Manage customer expectations and develop strong understanding and acceptance of
our Value Proposition and Customer ROI
Work closely with Product and Engineering on identification and tracking of
enhancement requests and bugs
Be the customer's advocate for feedback and changes into the functional areas they
impact
Have deep product knowledge of all product lines. Ability to showcase product demo
+ work out solutions for business use cases using best product-fit
Aligning with key customer stakeholders to establish a stronger customer
relationship management program (stakeholder mapping)
Drive data-driven insights/intelligence to run focused and result-oriented
customer engagement programs
Work closely with Sales Account management and finance teams for upselling and
cross-selling opportunities with your accounts
Primary Relationships
Work with internal cross-functional teams (product, sales, marketing, support
etc.) to ensure customer's issues/solutions are addressed
Best fit profile
4-6 years of experience in Account & Project management & being an advocate for
customer success
Proven experience in a customer facing role. Should have worked with customers in
managing customer requirements, delivering and deploying a software solution,
technical issue resolution and escalation management at both the business owner
and executive levels
The ideal candidate is hands-on and results-oriented person with strong
communication and problem-solving skills
Hands-on technical knowledge of Software as a service and Web-based products
Self-starter who can own ongoing customer success of both large and small clients
Bachelor's / Master's Degree in Business management or Information Technology
Prior understanding of Agriculture domain or Farming ecosystem will be preferred
but not mandator
Must have languages: English & Portuguese/Spanish