Vaga de Digital Customer Success Associate

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Help to minimize the risks and spot opportunities for growth. Responding to requests from Self-Service customers Active involvement in improvements around Self-Service (process/customers) with a help from more experienced colleagues Work closely with internal teams to drive continuous improvement in lead quality and conversion rates (both from Marketing to SS and from SS to Sales) Analyzing data from SS customers, using it to distinguish potential out of SS customers and preparing those leads for the Sales department. Requirements Proficiency in English is required for this role Hybrid work model (3 days at the office) Proactive and willing to learn and growth in this position Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.