Vaga de End User Support Analyst

BNP Paribas is an international bank with leading positions in the European market. It is present in more than 60 countries and employs more than 190,000 people. The Group occupies key positions in its three main areas of operation: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. Our presence in Brazil BNP Paribas has been officially operating in Brazil since 1996. Since 2010, when the Securities Services area began operating, the Brazilian unit has the largest number of business lines in Latin America, making it one of the Group's largest operations in emerging markets. Today, in Brazil, the Group is present with the areas of Corporate and Institutional Banking, Asset Management, Insurance (Cardif) and Fleet Management (Arval). Currently, the BNP Paribas Group has around 1400 employees in the country. In Brazil, it is among the largest international investment banks in total assets (R$ 112.5 billion, Jun/23, Prudential Conglomerate, Central Bank), offering a diversity of products and multiple solutions to its clients. End User Support Analyst Main responsibilities: Provide 3rd level support for users and Service Desk teams Resolve tickets from the IT Service Management system (ServiceNow) Perform thorough morning and evening checks on some routines Incident and Problem management: take ownership and work with team to resolve production related issues for level 3 within is remit Remediate all the vulnerabilities identified on workstations Deploy software via Microsoft Configuration Management (SCCM) with expertise to split the installation in waves, execute step-and-action procedures and use features to cleanup the previous version of software Create and execute scripts to remediate vulnerabilities, deployments and clean up tasks Position Requirements: Experience performing 3rd level support for end users and expertise with Microsoft Windows 10 including the operating system administrative settings, group policies and registry Knowledge of Microsoft Endpoint Control Management (MECM) or old SCCM for packaging distribution and client management Good knowledge of the Windows workstations build process, package deployment, patching etc., Active Directory, scripting (Powershell, shell, VBS) Good knowledge overall of networking infrastructure, firewalls, proxies, switches etc. Knowledge of standard methodologies of Service Delivery (ITIL) Excellent written and verbal communication skills "BNP Paribas is committed to providing a work environment that promotes diversity, inclusion and equal employment opportunities without distinction of race, color, gender, age, creed, sex, religion, nationality, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other status legally protected ."