Vaga de Enterprise Account Manager
1 vaga: | Publicada em 18/05
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Your Title:
Enterprise Account Manager
Job Location:
Brazil
Our Department:
Transporeon
What You Will Do
In the role of Account Manager, you will be tasked with expanding business
opportunities through add-on sales to our existing client base, all while
cultivating positive relationships. Your responsibilities will include
understanding and fulfilling customer needs and overseeing the comprehensive
management of customer accounts. As an Account Manager, you will play a key role
in nurturing our client relationships, guaranteeing client satisfaction, and
serving as the primary liaison for their requirements. You will act as the
customer advocate within our organization, lead efforts in improvement projects,
and assist in streamlining the invoicing process. This position requires a
proactive approach to client management, aimed at both reinforcing existing
relationships and identifying avenues for growth and enhancement.
Ï Identifies opportunities for new sales into the existing customer base and
execute those opportunities to close additional business.
Ï Provides support for daily activities, such as responding to customer emails,
coordinating with other internal departments and individuals to respond to
customer needs with urgency and in a timely manner.
Ï Attends onsite Customer meetings and industry events.
Ï Flexibility to perform other duties as assigned.
Ï Assists in coordinating and attending Trade shows.
Ï Acts as the voice of our customers within the company, championing their needs,
concerns, and feedback across all departments to ensure their expectations are
comprehensively met and exceeded.
Ï Serves as the primary contact for clients, addressing change requests, addons,
and other non-operational inquiries with promptness, coordinating effectively with
internal teams (Delivery Expert) for timely and
appropriate responses.
Ï Prepares and leads Monthly Business Reviews with clients, providing key
performance indicators, data, and insights, working together to analyze
performance and identify improvement opportunities for mutual
success.
Ï Identifies and pursues opportunities for process improvements, service
enhancements, and product development, driven by client feedback, market trends,
and best practices, ensuring projects are initiated and completed successfully
with cross-functional collaboration.
Ï Supports the invoicing process monthly, organizing necessary data, ensuring
accuracy, and adhering to contractual agreements, collaborating with the finance
team to resolve any billing issues or discrepancies.
What Skills & Experience You Should Bring
Ï At least 2 years of experience in the transportation industry
Ï Minimum of four years of experience in Customer Service Role or similar,
preferably with a focus on inside sales
Ï High level of proficiency and a solid understanding of processes and procedures
of sales
Ï Exceptional customer service and conflict resolution skills
Ï Ability to work in a fast-paced/dynamic environment, with minimal direction
Ï Excellent communication, presentation and interpersonal skills
Ï Proficient with Google Workspace
Ï Must have excellent communication skills, strong organizational abilities, and a
customer-centric mindset.
Ï Fluent in:
Portuguese, English, and Spanish
Preferred Skills:
Ï Bachelors degree
Ï Knowledge of CRM dynamics
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our
strength. To us, that means actively participating in opportunities to be
inclusive. Diversity, Equity, and Inclusion have guided our current success while
also moving our desire to improve. We actively seek to add members to our
community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed
and most importantly that they know they belong, no matter who they are or where
they are coming from.
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