Vaga de Field Engineering Specialist - Truck Tires
1 vaga: | Publicada em 16/04
- A Combinar
Sobre a vaga
This role will support Observation to Improvement (O2I) process, support of
Product Performance Monitoring, Warranty tracking for Truck Tire Technical
Customer Services in South America.
Manages and ensures support of Marketing & Sales activities in the market through
technical field services incl. adjustment handling (warranty analysis), training
and PPMo tracking.
Provide support to projects and processes as directed by TCS Management. Maintain
strong technical customer service support to both internal and external
stakeholders, which includes, but not limited to, distribution, dealers, fleets
and consumers.
ª Ensure that the activities related to warranty complaint handling are executed
according to the company rules, procedures, EoTC (Example of Tire Conditions) and
to the applicable laws in South America.
ª PPMo (Product Performance Monitoring):
Organization & implementation of tire monitoring processes aligned to Product
Management strategy, perform and support tire tracking in the market.
ª Provide relevant information over the product conditions found in the market by releasing technical reports which meet all the official company formats and requirements to all involved groups, e.g:
Sales, R&D, etc.
ªSupport the O2I (Opportunity to improvement) process, tire request and shipment,
A3 format fulfilling support, description of tire and usage conditions, organizing
O2I meetings agenda and proper ID's tracking/presentation according to the needs
of the TCS area.
ª Support R&D and Quality departments with relevant (technical, market, customer
behavior, tire application) information.
ª Support callback activities according to the defined rules and procedures in
Mercosur.
ª Responsible for carrying on the technical support (technical visits, field
investigation and analysis) for TT customers in the market.
ª Provide technical information to internal and external customers, by releasing
technical service bulletins and related documentation.
ª Provide support in the company training activities and technical training
development material (internal and external trainings), by participating in all
required training sessions as a technical instructor.
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