Vaga de Field Software Engineer
1 vaga: | Publicada em 30/04
- A Combinar
Sobre a vaga
We are seeking a Field Software Engineer to join our Customer Experience (CX)
team. This role is ideal for a professional with over 2 years of experience as a
web developer or related role and proficiency in the JavaScript stack, including
frameworks such as React, Next.js, Node.js, and GraphQL.
As the primary interface between VTEX and our customers, the Field Software
Engineer will guide customers to optimize their use of the VTEX platform, ensuring
they leverage its full potential. We are looking for a technology-driven
individual, an exceptional problem solver with good communication skills, and the
ability to ask probing questions to validate applications and find bugs.
You will work closely with the CX and Success teams, supporting customers with
complex implementation issues and bug fixes, always being proactive. A self-taught
mindset, committed to finding the best solutions for our customers, is essential.
Responsibilities:
Provide timely and effective solutions to customers issues through Zendesk
ticketing system, ensuring a high level of customer satisfaction.
Analyze and troubleshoot technical problems, collaborating with customers' and
partners' teams when necessary.
Contribute to the creation and maintenance of documentation and functional
requirements guides to assist customers and partners.
Collaborate with cross-functional teams to ensure a seamless customer experience
and the successful resolution of technical challenges.
Continuously update knowledge of VTEX platform features and capabilities to
provide expert guidance to customers.
Who you are
Bachelor's degree in Engineering, Computer Science, Information Technology, or
related field.
Proficient in JavaScript or TypeScript, with deep knowledge of HTML and CSS.
Knowledge in React and Next.js.
Experience using REST APIs and knowledge of GraphQL.
Experience with Postman or similar API development tools.
Debugging experience using JavaScript-based tools such as Chrome Developer Tools.
Problem-solving skills and analytical thinking.
Good communication and collaboration skills.
Willingness to learn new technologies and adapt to changing requirements.
Understanding of SEO principles and front-end website performance optimization is
a plus.
Experience with VTEX Commerce platform and Zendesk or similar customer support
platforms is a plus.
Digital commerce experience (preferred).
Advanced English knowledge (preferred).
About VTEX
VTEX (NYSE:
VTEX) is the enterprise digital commerce platform where global brands and
retailers run their world of commerce. VTEX is trusted by more than 2,400
customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over
3,200 active online stores across 38 countries*.
Founded in the year 2000, VTEX has a history of being unstoppable. Completely
against the odds, VTEX is leading a high-tech industry and positioned above market
giants. We are building an extraordinary future with more than 1,500 employees
scattered across 18 locations in 12 countries in Latin America, North America,
Europe, and Asia.
At VTEX, you will work in a challenge-driven environment and collaborate with
amazing peers. If you are powerful individually, join us, and we will be
unstoppable together.
*as of FY ended on December 31st, 2021
Benefits
Competitive compensation
Profit-sharing
Flexible work schedule
Food voucher (Flash)
Health, dental and life insurance
Child care assistance
Extended parental leaves
Totalpass partnership
Language scholarship:
65% subsidies in English, Spanish and Portuguese courses
Free shipping on 1000+ VTEX stores