Vaga de GTM Operations Specialist, Lifecycle, Brazil, Remote
1 vaga: | Publicada em 16/05
- A Combinar
Sobre a vaga
GTM Operations Specialist, Lifecycle, Brazil, Remote
OTE (On-Target Earnings):
$24,000-$28,000
Generous stock options
About Us
Fundraise Up is a rapidly growing financial technology company headquartered in
Brooklyn, NY that provides online fundraising software to enterprise nonprofits.
Fundraise Up's AI-powered platform is leveraged by trusted organizations like
UNICEF USA, American Heart Association, Partners In Health, and Stand Up to
Cancer, to double their recurring donor acquisition rates and increase overall
digital donation revenue by 2 times.
About The Role
Focused on optimizing customer lifecycle management through targeted data and
process management strategies across GTM.
Key Responsibilities
Work cross-functionally across Marketing, Sales, Partner, and Success to:
Facilitate the design and implementation of Customer Lifecycle Management (CLM)
strategies that enhance customer acquisition, onboarding, retention, and growth
across various segments.
Guide field mapping, enrichment, segmentation, and scoring strategies to optimize
data collection and alignment across the GTM tech stack.
Manage the customer experience journey mapping to identify key engagement
touchpoints, from first touch through key platform engagement milestones.
Support Marketing and guide execution in Partner, CS, and Sales to oversee GTM
email and communication strategies and ensure deliverability and compliance.
Collaborate with GTM leaders to formulate and implement comprehensive campaign
management strategies to generate pipeline.
Sometimes own, sometimes inform the framework for targeted content and automation
strategies using Hubspot, Outreach, PartnerStack, and other engagement tools to
improve customer engagement and drive product adoption.
Partner with GTM leaders to enhance pipeline and revenue outcomes through
optimized inbound, outbound and adoption strategies.
Collaborate with the analytics team for effective customer database management,
integrating all available data sources to enhance customer insights.
Coordinate with the Customer Success team to reduce churn and enhance customer
health.
Collaborate with CSMs, Onboarding, and Migrations teams to create and refine
best-practice playbooks for each customer segment based on ongoing feedback and
feature updates.
Develop proactive customer health initiatives and targeted intervention plans to
identify and support at-risk customers.
Orchestrate the product feedback process to inform critical updates and identify
competitive market opportunities.
Optimize GTM tech operations to ensure efficient lifecycle data integration.
Maintain detailed documentation of processes, strategies, and compliance measures.
Skills and Qualifications
HubSpot certification with extensive experience in customer lifecycle manage
customer success operations.
Strong analytical abilities with experience in data-driven strategy development.
Proven track record in enhancing customer experiences through innovative lifecycle
management strategies.
Excellent communication skills and the ability to collaborate effectively across
teams.
3-5 years of experience in a GTM Operations role in a fast-paced, high-growth SaaS
company.
What We Offer
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
Equipping a working place:
office chair, office desk, monitor.
English learning courses (50% reimbursement, up to $1,000 annually).
Relevant professional education (50% reimbursement, up to $1,500 annually).
Gym or swimming pool (50% reimbursement, up to $500 annually).