Vaga de Hub Quality and Continuous Improvement Manager
1 vaga: | Publicada em 13/04
- A Combinar
Sobre a vaga
Define and implement short-, medium- and long-term strategic actions to improve
Quality in the entire value chain. Manages global quality processes in the
respective area of responsibility aligned with Local/Regional/Global demand, as
well as drives quality related certification activities and audits to maintain the
required quality management systems intact. Accountable for delivery of overall
Hub quality objectives and targets over the countries into your responsibility
(Argentina, Brazil, Colombia, Chile and Peru). Close alignment with Process Owners
to ensure that Safety>>Quality>Delivery>Inventory>Cost priorities are respected.
Responsibilities:
People and Strategy
Define and implement Hub Quality and CI strategy, including governance of Quality
and CI function in line with business needs and directives. Stays up to date on
new laws, regulations and industry trends affecting the company in terms Quality
Assurance and Quality Control and assists in developing policies and trainings as
needed. Manage Hub Quality and CI function, including capability development, work
force management, footprint, and succession. Contribute to the development and
execution of the BU Quality Improvement Plan.
Customer Focus
Act as an advocate for the Customer by ensuring the Voice of Customer is
represented within the Hub quality strategy. Represent the company, in terms of
Quality, in front of the customer when needed. Ensure customer satisfaction by
evaluating the risks, problems and solutions from a quality and
customer/stakeholder point of view.
Quality Management System
Define and manage Quality Management System and processes across the entities
within the Hub. Coordinate process reviews in line with internal and external
expectations.
Audit and Certification
Accountable for maintaining and securing required Certification in all units
within the HUB scope. Accountable for organizing and conducting the
quality/process audits/assessments and following up the actions identified to the
closure.
Process Performance
Establish process performance indicators, and ensures effective internal controls
are in place to verify that processes continue to meet customer and stakeholder
expectations. Analyze the process indicators continuously and take actions to
address situations where process performance deviates from expectations and manage
such deviations to the closure. Ensure full utilization of applicable systems for
monitoring, reporting and following-up the process indicators.
Offer Performance (incl. Product/ System/ Solution/ Project and Services)
Adapt and implement quality assurance methods, monitoring offer performance, and
collaborating with regional stakeholders to address market-specific needs and
challenges. Coordinate with stakeholders to gather feedback, identify areas for
improvement, and implement necessary changes to enhance offer performance. Provide
insights and feedback to the global team to support continuous improvement efforts
and ensure alignment between global strategies and regional market requirements.
Supply Performance
Monitor and control supply performance against expectations and take necessary
actions, inform/escalate to the respective teams managing the Supply Quality when
the performance deviates.
Non-Conformance Management
Manage resolution of high-profile NCRs reported. Monitor and control customer
interventions triggered by customer dissatisfaction. Protect and strengthen
customer trust by effectively addressing the quality issues to eliminate or reduce
their impacts and all corrective and preventive actions in place.
Continuous Improvement
Deploy and implement sustainably the Continuous Improvement Framework, built upon:
Lighthouse, L6S, Ochibo-Hiroi and Lessons Learned / Best Practices. Drives
proactively systematic continuous improvement actions to improve business
processes and procedures globally. Support prioritization and execution of
portfolio of improvement projects aiming to improve quality and operational
performance.
Your Background:
Engineering degree. Desired MBA in anagement.
Advanced English
Advanced Spanish
Lean 6Sigma, Green Belt or above (QLT.02.QCI)
Quality core tools experience
Expert into:
8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others).
ISO certification and Auditing
Quality Management Systems
Performance Management and Analytics
Project & Site Quality Management (e.g. PMI)
Advanced Product Quality Planning (APQP)
Continuous Improvement Project Management
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