Vaga de IT Systems Administrator
1 vaga: | Publicada em 04/05
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IT Systems Administrator
About the Role
The Information Technology Systems Administrator will oversee the development,
implementation, and use of technology throughout NinjaOne. Areas of responsibility
include global messaging, e-mail, video conferencing, and telecommunications
activities.
This will include determining user requirements, recommending practical solutions,
and efforts to improve the effective use of technology. This person is responsible
for ensuring the integrity and security of all interrelated technology systems
that support NinjaOne Office locations as well as end users requests and
requirements.
Knowledge of integrating new technologies with existing systems to include
monitoring and supporting issues as the occur. An IT Systems Administrator is a
key technical resource, providing advice, training, and technical support for
various projects. This position also works cross platform with all departments and
Senior Management in evaluating current systems and aligning business objectives
with the strategy for technology.
English resumes required
Location Ecuador, Colombia, Brazil and Mexico
What Youll be Doing
· Provide expertise and support during systems design, upgrades, installations,
conversions, and maintenance.
· Manage NinjaOne systems including Microsoft365, Zoom, Slack, and
· Provide troubleshooting support for escalated software and hardware connectivity
problems. Coordinate helpdesk or vendor assistance when required.
· Respond to after-hours system problem calls.
· Possible travel to NinjaOne locations as needed.
· Provide technical assistance, support, and troubleshooting in the resolution of
system communications failures and conflicts.
· Review, prioritize, and process problem reports; document the progress of
projects.
· Maintain systems compliance with NinjaOne security policies and procedures.
· Create and maintain documentation including Standard Operating Procedures and
service documentation.
About You
· Degree in Information Technology, Computer Science, or other related technology
field preferred but not required. Work history will be considered in lieu of
formal education.
· At least five years of experience that is directly related to the duties and
responsibilities specified. A directly related higher degree from an accredited
institution may be substituted for up to two years of experience.
· MCSE, CCNP, VCP or 5 additional years of field experience.
· Ability to work productively in teams.
· Ability to diagnose and rectify a wide range of complex hardware and software
problems.
About Us
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams
with visibility, security, and control over all endpoints. The NinjaOne platform
is proven to increase productivity, while reducing risk and IT costs. NinjaOne is
consistently ranked #1 for its world-class support and is the top-rated software
on G2 in seven categories including endpoint management, remote monitoring and
management, and patch management.
What Youll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is remote.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
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