Vaga de Jr Customer Service Analyst
1 vaga: | Publicada em 05/04
- A Combinar
Sobre a vaga
Markem-Imaje is a trusted world manufacturer of product identification and
traceability solutions, offering a full line of reliable and innovative inkjet,
thermal transfer, laser, print and apply label systems. Markem-Imaje delivers
fully integrated solutions that enable product quality and safety, regulatory and
retailer compliance, better product recalls and improved manufacturing processes.
Mission
Provide service to LATAM customers of OpCos MS and JK, acting as the main point of
contact for customers with full involvement from the preparation of the offer to
its delivery to the customer and to customers (indirect sales). Monitor everything
from order implementation to invoicing. Support for the sales and technical team
at OpCos MS and JK LATAM.
What you'll do
Maintain productive relationships with the existing customers
Taking care of all requests providing the quotes to customer for approval. For the
request in Br need to check first the local stock and inform/coordinate with the
planning dept. of M.I. Br and eventually ask place the intercompany PO.
Taking care of all the orders, from the receiving of it to the delivery to end
customers.
Monitor and maintain the local stock under control. Work close with the logistic
and financial team of M.I.
Run reports and perform analysis to drive sales actions and improve overall OpCos
MS and JK LATAM
Make weekly reports of the sales B with all the controlling info process.
Monthly survey of sales related to agents, which receives a commission and send it
to Sales Manager for approval and later for her to issue an invoice and them to MI
financial team to make payment.
Manage all the heads RMA from customers, forward to RMA dept for analysis and
taking care of the full process from the return of the damage heads to the
replacement with the new one. For the Br sales make reports with the serial
number/customer/invoice to share with heads dept in Italy.
In cooperation with tech dept and if need generate the WO and monitor it. Prepare
and send to the customers for approval all the reports of the techs after service,
the PO for the service. With the approval send to M.I. it to bill it.
Organizing everything related to our participation at fairs in Brazil. Dealing
with the organization of the event for the reservation of the booth. Taking care
of the builder of the booth, logistic etc. Purchase all the utilities required for
the booth (water, electricity, security, food etc.,). Help/reserve hotels,
flights. After the shows make a report with all expenses, number of visitors,
etc.
Critical experience and knowledge
" Education:
Bachelor's degree in Business Administration and related areas.
" Experience with customer service (B2B)
" Skills:
Verbal and written communication, Negotiation, influence without authority,
organization, and time management.
" Languages:
Advanced English, Advanced Spanish
Ideal competences - Nice to Have
Postgraduate or MBA (related areas)
Youll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience were looking for,
then apply! We cant wait to hear from you
Work Arrangement : Hybrid
We consider several job-related, non-discriminatory factors when determining the
pay rate for a position, including, but not limited to, the positions
responsibilities, a candidates work experience, a candidates education/training,
the positions location, and the key skills needed for the position. Pay is one of
the Total Rewards that we provide to compensate and recognize employees for their
work.
All qualified applicants will receive consideration for employment without
discrimination on the basis of race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, disability, age,
genetic information, or any other factors prohibited by law.
Attention Applicants:
If you are an individual with a disability and require a reasonable accommodation
to complete any part of the application process, please let us know. Likewise, if
you are limited in the ability to access or use this online application process
and need an alternative method for applying, we will determine an alternate way
for you to apply. Please contact for assistance with an
accommodation. Kindly specify Job Requisition Number / Job Title and Location in
response.
Job Function : Customer Service