Vaga de Manager, Operations HAT - Lider JV
1 vaga: | Publicada em 10/04
- A Combinar
Sobre a vaga
Backed by 75 years of experience, CAE is the training partner of choice of
aviation professionals, airlines, business aviation operators, and aircraft
manufacturers the world over. With 50+ training locations and 250+ full-flight
simulators, CAE has the largest civil aviation training network in the world.
Every year, CAE graduates 1,000+ cadets, and trains 220,000+ airline pilots,
business aviation pilots, maintenance technicians, and cabin crew.
CAE provides customers a commitment to the highest safety standards, tailored
programs to meet a variety of training needs, superior centers located in some of
the worlds most desired locations, and unsurpassed attention and service from a
team dedicated to providing world-class customer service.
How we lead
At CAE we focus on building leaders who are eager to face the challenges of today
and tomorrow. This begins with a growth mindset dedicated to constructive actions
and an eagerness to impact unpredictable environments.
Our leaders role involves being agile and versatile and conveying a clear and
energizing vision to align their team in the right direction. They are responsible
for creating an inclusive and connected environment and for supporting their teams
in meeting business objectives. They are ambitious and they adopt a winning
mindset to achieve results.
About this opportunity
The Manager, Operations HAT is responsible for overseeing and supporting our South
America HAT business for Lider JV. Responsibilities include successful execution
of assigned training programs, ensuring compliance with regulations. Strong focus
on quality with a continuous drive towards process improvement and client
satisfaction. Working with the customer to ensure they have appropriate schedule
for their training. Demonstrate integrity and discretion in handling
sensitive/confidential information.
Essential Duties and Responsibilities
The Manager, Operations works to delight the customers and leads the day-to-day
business operations.
Foster the CAE culture by attracting, developing, and engaging the team to provide
exceptional customer service standards.
In accordance with Civil Global Training policy and CAE global standards, develop
and manage instructor performance by conducting simulator and classroom
assessments to continuously improve training delivery and the customer experience.
Establish strong communication and reinforce collaboration with all local
supporting teams.
In accordance with the Civil Global Training policy, ensure that instructors
receive appropriate training for their respective platforms, CAE systems, customer
experience and regulatory training on an ongoing basis.
Foster a customer-focused culture in alignment with business goals and objectives.
Communicate and utilize data from the customer satisfaction survey to provide
clear and valuable insights into customer satisfaction, experience, and
expectations to improve service delivery.
Respond to and resolve customer inquiries, requests, and concerns in a positive
manner; coordinate back with supporting functions to ensure a positive customer
experience. Readily readjust priorities to respond to pressing and changing client
needs. Recognize potentially adverse client reactions and develop better
alternatives. Ability to maintain strong customer orientation under adverse
circumstances.
Manage and continually strive to increase the effectiveness and efficiency of
operations to meet or exceed capacity by planning and scheduling resources to
include instructors, classrooms, and simulators.
Ensure operations compliance with regulatory laws, standards requirements, and
company policies and practices.
Oversee the development, implementation, modification, presentation, and ongoing
sustainment of courseware, training documentation, and training devices associated
with the program to align with effective training delivery and regulatory
requirements.
Maintain instructor qualifications in accordance with CAEs business needs,
processes and procedures, and applicable regulatory requirements.
Develop & maintain strong positive business relationships with key internal
clients to clearly understand their business processes and the
development/articulation of short/long-term business objectives.
Work closely with the sales team to ensure the customer training is schedule
accordingly and resources are available to meet expectation.
Accountable for reporting the accomplishment and performance result of the HAT
business to the partner.
Job-Related Skills and Experience
Education:
Bachelors degree in job-related field or significant experience in a similar
position within the industry. Extensive aeronautical and aviation training
experience preferred.
Industry Experience:
Minimum 5 years of progressive aviation experience in a high-volume, fast-paced
environment.
Operations:
Excellent knowledge of business principles including finance, sales/marketing,
management, aviation, facilities management, and technical training. Proven track
record of managing day-to-day operations demonstrating cost control and quality
management.
Organizational Awareness:
Ability to accurately diagnose issues, develop solutions and implement action
plans. Understand the business operations from both a strategic and tactical
perspective.
Scheduling
Speaking and Communication:
Excellent communication, presentation skills, and interpersonal ability. Has
superior ability to capture clients and employees attention by utilizing
superior communication, negotiation, influence, and persuasive skills.
Customer Focus:
Has the ability to solve problems and maintain productive internal and external
relationships quickly and effectively.
Inspire the Team:
The ability to lead and retain, motivate employees, and develop and sustain
positive relationships with a wide range of stakeholders. Inspires achievement,
team orientated, and knows how to optimize team energy.
Self-management:
Set priorities, goals, and timelines to achieve maximum productivity. Manage
multiple projects and competing priorities. Display a high level of initiative,
confidence, effort, and commitment toward completing assignments in a timely
manner.
Decision Making & Judgement:
Ability to balance analysis, wisdom, experience, and perspective when making
decisions.
Accountability and Dependability:
Will always fulfill commitments made to clients, peers, co-workers, and managers.
Hold self and others accountable for measurable, high-quality, timely, and
effective results.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background
and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", were proud to work as one
passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour,
religion, sex, gender identity or expression, sexual orientation, disability,
neurodiversity or age.