Vaga de Operations Specialist, Cards Authorization

Operations Specialist, Cards Authorization We've been building since day one a diverse and ready to cross the oceans team and mindset with the most innovative professionals in their field. We are not only committed to delivering cutting-edge solutions to help our clients build their products. We want to promote change in how the world deals with financial services and impact millions of lives. We are a Remote-first company, so yes, you can work pretty much from anywhere. But if you still need to go to the office every now and then, we currently have four offices located in Brazil (São Paulo), The USA (Austin), The UK (Bristol) and Singapore. Investors We are backed by some of the most prominent investment companies in the market, such as SoftBank, Amazon, Accel, B3, Falabella Ventures, Headline, PruVen and Redpoint eventures. The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed. This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction clearing concepts and rules. The Operations team is responsible for supporting our clients during live operations, responding to Clients inquiries and tracking product usage in order to suggest improvements to the development team. What you'll do Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions. Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction. Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions. Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term Help the structuring of the Operations department at Pismo, suggesting improvements and taking responsibility over them Minimum Qualifications Bachelors degree in Information Technology, Computer Science, or related field. Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks. Knowledge on transactions settlement and clearing. Strong analytical and problem-solving skills, with the ability to make quick, informed decisions. Experience working with transaction databases and familiarity with SQL or similar querying languages. Proficiency on interpreting behaviors and fetching results from different technical systems. (Desirable) Familiarity with international standards ISO 8583, EMV, and APIs (Desirable) Experience using tools like Postman or Insomnia. (Desirable) Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations (Desirable) Ability to convey technical information to non-technical users clearly. (Desirable) Previous experience in a technical support role or IT-related field (Desirable) Understanding of cloud computing and relevant technologies. Core Benefits Flexible hours Gympass Remote work financial support Life Insurance Medical and Dental Assistance Employee child care benefit: daycare Vidalink partnership Day off (Birthday) Support for studying languages 50% off AWS and GCP certifications Technologies that we apply in our day Java, Groovy and Go Automated Testing K6 (Load Testing) and Gremlin (Chaos Testing) SQL / NoSQL Git Rest APIs and streaming data Cloud (AWS and Google) Docker and Kubernetes Codefresh & ArgoCD Data AWS Services; Data Processing: Spark, Flink Python Airflow Relational databases (PostgreSQL and MySQL) AWS Codefresh ArgoCD Terraform Go, Python, and Shell Script Security SAST SCA IaC Scans -- Our core values Responsibility & Commitment Responsibility and Commitment are key tenets of Pismo's business. In all of our interactions, ethics and honesty serve as guiding principles. Transparency and alignment are essential at Pismo to foster a culture of accountability where people do not take shortcuts and dare to be vulnerable. We encourage ownership and enable our employees to be a part of the solution to our challenges. Challenging the Status Quo to Drive Change Pismo is a disruptive company that knows we cant count on what got us here to get us where we want to go. Instead of following trends, our team members create them. We strive for the best solution for every situation, not the easiest. Taking the ordinary or common sense route is insufficient. This is how we affect real change. Pismo's success depends on fluid, clear, and careful internal and external communication. Our solutions should address issues directly rather than causing new ones. We understand that learning and development is a positive outcome of necessary friction. We want our customers and employees to have a pleasant experience free of bureaucracy. Collective Power Pismo isn't simply mine, yours, or some other team's. All of our people have a good purpose for being here. Each of us, in our way, has the freedom to be ourselves and know we are accepted. Pismo values being a multicultural organisation. We are stronger, more efficient, and happier when we operate as a team . Delivering Value and Excellence Constant development is essential as it allows us to supply high-quality products and services while ensuring that we always bring value to our clients. Pismo recognises the importance of new information in breaking down boundaries and forging new possibilities. We pave the way and set trends by developing market-leading solutions. Focus on People People are a company's most valuable asset. That is why we prioritise attracting and hiring the best people, followed by personal and professional development. We invest in people's growth and empower them to take charge of their careers. We value work-life balance because we understand how difficult it can be to distinguish between work and life. -- Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Do you have previous experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks? * -- Do you have experience working with transaction databases and familiarity with SQL or similar querying languages? * -- Do you have knowledge of transaction settlement and clearing? * -- Do you have proeficiency on interpreting behaviors and fetching results from different technical systems? * -- What is your English Level (speaking) ? * Please select Have you ever worked for Visa Inc. or any wholly-owned subsidiaries of Visa Inc. (e.g., CyberSource, Fundamo, etc.) in anycapacity (e.g., Contractor, Full-time Employee, Consultant, Intern, etc.)? * -- To your knowledge, do you have any relatives working or who have worked for Visa? -- If yes, please list your relatives name and your relationship to them. Do you have any contractual restrictions or restrictive covenants that could impact your ability to fully meet the needs ofthis position at Visa (e.g., a non-compete agreement)? * -- In the past 6 months have you been a decision maker on a Visa contract, license or permit while employed by agovernment or state owned entity (e.g., bank, airline, telecommunications company)? Note: A state-owned entity is a legalentity that is commercial enterprise owned or controlled by government. * -- Based on your current or previous employment (in the last 24 months), are you subject to any restrictions on lobbying orappearing before the government? * -- Are you a close relative (e.g., parent, child, spouse, sibling, or nephew/niece) of an employee of a non-U.S. government oragency? * -- Are you a close relative (e.g., parent, child, spouse, sibling, or nephew/niece) of an employee of a company controlled orowned wholly or in part by a non-US government? * -- Have you been employed by KPMG, Moss Adams or BDO USA during the last two (2) years or otherwise maintain apresent relationship with KPMG, Moss Adams or BDO USA (i.e., have any financial arrangements)? * Please select Do you have an active relationship with KPMG, Moss Adams or BDO USA? If so, please indicate the nature of thisrelationship. * Please select On behalf of or through other arrangements with KPMG, Moss Adams or BDO USA, do you or a close family member ofyours expect to provide ten (10) or more hours of non-audit services to Visa on a recurring basis going forward? * -- Do you have a close family member who works for KPMG, Moss Adams or BDO USA? (e.g., spouse, spousal equivalent,parent, dependent, non-dependent child or sibling) * Please select By applying, I acknowledge that I have read and understand the Pismo Candidate Privacy Notice. * Candidate Privacy Notice Please select By checking this box, I agree to allow Pismo to retain my data for future opportunities for employment for up to 365 days after the conclusion of consideration of my current application for employment.