Vaga de Order Management Analyst (2) - Brazil
1 vaga: | Publicada em 19/04
- A Combinar
Sobre a vaga
An Order Management Analyst II manages the day-to-day operations associated with
the licensing of Siemens software products. The analyst supports the Digital
Industries Software business unit within the Global Order to Cash division. It is
expected for the analyst to have an advanced understanding of the order-to-cash
process as well as the ability to interpret complex tasks associated with the
process. Additionally, the analyst must effectively organize and utilize team
resources while demonstrating a high ability in problem solving. An Order
Management Analyst II will self-direct in quoting, order management, authorization
code creation, and invoicing tasks but may receive some guidance according to
needs and task difficulty.
Essential Functions:
Analyzes order contracts, system tools, and customer information while performing
key activities such as process/case documentation, audit compliance, resource
management, and order escalations to ensure timely and accurate transactions that
firmly adhere to outlined policies and process guidelines.
Engages with sales team and customers to dispatch conventional and complex tasks
relating to quotes, orders, and changes to orders to ensure these are completed
efficiently and accurately.
Records and updates customer files to maintain the accuracy and integrity of
customer information, contracts, sales activities, and other necessary documents.
Tracks and consults sales agreement to properly manage deals at all stages of the
deal.
Proficiently navigate the programs/tools required at each stage of the process,
which includes but is not limited to the company ERP system and SAP instance.
Actively participates in project and process improvement initiatives,
communicating progress and efficacy of initiative implementation.
Actively coordinates and dispatches tasks relating to authorization codes,
backlogs, customer billing, and our installed customer base.
Contributes to the completion of additional administrative tasks depending on the
needs of the team and division.
Skills and Abilities Required:
Demonstrates proficiency in Microsoft Applications and virtual collaborative tools
and practices
Practices judgement and adherence to ethical business practices, corporate
policies, and functional processes
Exercises proper documentation to ensure compliance and maintain accessibility for
internal/external auditors.
Learns and implements prevailing processes and procedures associated with the
order to cash value chain but can identify opportunities for improvement in key
activities.
Communicates collaboratively with local and global teams/colleagues and provides
thoughtful feedback on ongoing operations and initiatives.
Capable of occasionally stepping up as an informal leader or perform team-leader
activities, representing proper knowledge of order management processes and team
priorities.
Holds a professional working proficiency in English and exhibits professional
communication etiquette in written and verbal exchanges.
Fluency in additional language(s) is advantageous according to region placement.
Education and Experience Requirement:
A university level education, such as bachelors degree in a business-related
field
5+ years of experience in a complex Order Management/Sales Support role
Experience with customer data management, database referencing, contract analysis,
and product portfolios.
Experience following processes within an order management environment.
Preferably has experience within a multi-national company environment.
Working Conditions/Physical Requirements:
This role can expect a normal office environment, with the potential for hybrid
work according to individual arrangements and business needs.
Quarter-end and key project roll out periods often see requests to work extended
hours, as well as circumstances requiring management support or back-up roles.
Weekends or holidays may be required in support of critical business needs.
Business travel may occur within this role.
Note:
Please apply with English version of resume.
This position will be subject to U.S. export control requirements under the
International Traffic in Arms Regulations (ITAR) and/or Export Administration
Regulations (EAR). Employment is contingent on either verifying the U.S. Person
status or obtaining any necessary export license.
Why us?
Working at Siemens Software means flexibility - Choosing between working at home
and the office at other times is the norm here. We offer great benefits and
rewards, as you'd expect from a world leader in industrial software.
A collection of over 377,000 minds building the future, one day at a time in over
200 countries. We're dedicated to equality, and we welcome applications that
reflect the diversity of the communities we work in. All employment decisions at
Siemens are based on qualifications, merit, and business need. Bring your
curiosity and creativity and help us shape tomorrow!
Siemens Software. Transform the Everyday
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