Vaga de Premium EV's Customer Journey Designer – South America

Training in problem solving methodologies as Design thinking, iHub, RedX, Lean Six sigma, etc. are desirable. Data Analytics or automation special training is desirable Experience/ Knowledge: Solid experience in areas related with business strategy, product development, customer experience, sales, aftersales Experience in product an customer experience development (i.e. customer journey, iHub, design thinking, etc) Experience in VoC analysis Experience in luxury market products is desired Using software for VoC analysis as Power BI, XMD, Python is desirable Competencies: Strategic Agility / Think Customer / Drive for results / Business Acumen Languages : English Fluent - Mandatory / Spanish Advanced - highly desirable / Portuguese Dual-line reporting to Project's Lead and Functional Lead from DSX (Digital Services & Experiences) Internal Influences Luxury project leader GMSA Business intelligence manager GMSA VoC & DT supervisor VoC Supervisor specialist Head of Products Product managers External Influences Dealers TP (CC Supplier) Customer Research Panels About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We aspire to be the most inclusive company in the world. We believe we all must make a choice every day  individually and collectively  to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. Diversity Information General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.