Vaga de Project Coordinator - IT Infrastructure

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description Job Title: Project Coordinator - IT Infrastructure Department & Team: IT Infrastructure Reports to: IT Director - Infrastructure Location: Sao Paulo, Brazil Summary: The Project Coordinator  IT Infrastructure is part of the Global IT Enterprise Platforms & Shared Services team and will be responsible for the successful delivery of the infrastructure programs and associated projects, working across departments to plan and develop strategies and define projects needed to successfully deliver the strategic objectives. The Project Coordinator works across multiple projects to effectively coordinate resources, communicate to stakeholders, and ensure projects are successful in order to meet program objectives. To be successful in this role, you should have excellent project management skills, along with communication abilities and technical aptitude. What this role isnt: This isnt a role where you should wait for instructions. You will need to jump in and quickly make actionable, and measurable recommendations. This role also isnt just about planning and coaching. You will need to execute your plans, measure outcomes, and pivot if needed. What youll bring to the table: You will need to be a highly effective communicator and able to lead cross-functional stakeholders in an environment that is going through an agile transformation. You will also need to have strong writing and PowerPoint presentation skills and the ability to communicate at a portfolio level. You will need to have a high degree of empathy and emotional intelligence to ensure your approach is not only logical but makes the most business sense for our stakeholders. Some details about what youll do: Optimize the flow of value through the teams, facilitate the prioritization of all work ensuring alignment to the strategic roadmap & manage the program backlog that feeds work to the teams. Drive business outcomes and value-based prioritization that helps define, measure, and govern the IT Portfolios value streams, value delivery, financial benefits, risks, and impact assessments Effectively define work breakdown and utilize effective project planning tools and process to define, track, measure and close down IT projects to ensure they are delivered within expectations and budget. Develop project metrics and continually monitor and report on the progress of projects to all stakeholders, project team members, and the Strategic Management Office. Ensure budget protection for various projects assigned to include opening activities for the project as completed, periodic project inflight checkpoints to ensure the project spend stays in line with budgetary objectives and closure of the project with project closure reporting to ensure project financials are reported and closed down in a timely manner. Facilitate agile values, principles, best practices, standards, and continual improvements for Agile Project and Portfolio Management and communicate updates to project/product teams Coach project and product teams as the IT organization moves from waterfall to agile delivery; refine estimation and forecasting, contribute to lean IT governance, promote strategic visibility of the portfolio, support developer engagement; resolve impediments, and encourage a sustainable pace Requirements: 2+ years experience in delivering Agile software solutions. Experience with SaaS is a plus! Advanced level of English; Previous work experience managing both agile and waterfall projects. Excellent communication, organizational, interpersonal and presentation skills Experience in process re-engineering, ex. value stream mapping to drive efficiencies Experience with program planning, delivery, and driving efficiencies through lean governance and process improvements Experience analyzing program metrics and improving product and team delivery. Ideal candidate will have experience with ServiceNow and Smartsheet Established success in areas of impact for influence, cross group collaboration, and focus on positive outcomes. Must be a self-starter, organized and detail oriented with competent problem-solving skills. Intermediate knowledge of Agile project management tools and practices using Aha!, JIRA, or other portfolio/product/project development tools PMI-ACP, CSM or equivalent preferred BA/BS in related degree or equivalent experience If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service" our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com. 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