Vaga de Senior Customer Growth Executive
1 vaga: | Publicada em 26/04
- A Combinar
Sobre a vaga
At Infobip, we dream big. We value creativity, persistence, and innovation,
passionately believing that it is through teamwork that we can all reach greater
heights.
Since 2006, we have been innovating at the edge of technological possibilities and
are now shaping global communications of the future. Through 70+ offices on six
continents, Infobips platform is used by almost 70% of the population, making it
the largest network of its kind and the only full-stack cloud communication
platform globally.
Join us on our mission to create life-changing interactions between humans and
online services with new and unseen solutions.
Responsibilities
Build and maintain trusted relationship with assigned (top Tier1) clients to
achieve overall customer health and growth (regular meetings, share Infobip
strategy and roadmap, help position Infobip against competitors).
Serve as a focal point for client when it comes to meeting clients business and
technical expectations (technical escalations, services/product adoption,
communicate customer feedback and ideas to Product teams). Coordinate different
teams in order to best serve customer.
Understand clients structure and processes around choosing/implementing new
solutions.
Meet and exceed quarterly KPIs, to ensure overall business growth for assigned
clients (gross profit, margin% and cross-sells as the most important metrics).
Out-of-the-box thinking, challenging established models, and suggesting new
profitable creative models that fit our clients.
Work closely with Customer Success for existing and future SaaS business.
Analyze and forecast client's traffic, take immediate reactions to ensure ongoing
business growth, minimize losses, and maximize GP/revenue.
Requirements
Bachelor's Degree in Business, Management, Communications, IT, Telecommunications,
or other related degree; or equivalent combination of education and experience
Min. 7 years of experience in B2B Enterprise Key Account Management, Customer
Success, Client Relations, Professional services, Consultancy or Business
Development
Customer retention and growth experience
Experience in Dealing & Presenting to C-Level
Understand Customer Journey:
Customer satisfaction oriented
Exceptional professional communication skills
Strong administration, analytical and organizational skills, with a systematic
approach to problems
Strong networking & relationship building skills
Preferably experienced in SaaS industry
You have excellent written and verbal communication skills in English
Outstanding communication and negotiation skills towards your clients, partners,
and colleagues
When you become a part of Infobip you can expect:
Awesome clients We serve and partner with the majority of the leading mobile
operators, OTTs, brands, banks, social networks, aggregators and many more.
Seriously, our clients are really cool. Work with the worlds leading companies
and impact how they communicate with their users! Opportunity knocks. Often.
Being a part of a growing company in a growing industry we challenge you not to
grow! Whether its horizontal, vertical, or angular, we want to support the path
that you want to carve. Learn as you grow Starting with a fantastic onboarding
program, to internal education, education resources, e-learning to external
educations, we invest heavily in employee learning and development. Connect
globally Work with people from all over the world. We put the global in
globalization. Pay & Perks Competitive salary, a team taking care of all the
equipment you need, team building and other organized activities ... Talk about a
balanced lifestyle!
Infobip employees are people with diverse backgrounds, characteristics, and
experiences that share the same passion and talent that helps us achieve our
mission. That's why Infobip is committed to creating a diverse workplace and is
proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard
to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender
identity, national origin, citizenship, disability, veteran status, or any other
part of one's identity.
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