Vaga de Service Consultant
1 vaga: | Publicada em 16/05
- A Combinar
Sobre a vaga
Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology
company, providing innovative and reliable technology solutions for all marine
industry sectors including merchant, offshore, subsea and naval. Headquartered in
Kongsberg, Norway, the company has manufacturing, sales and service facilities in
34 countries. Kongsberg Maritime is a market leader in systems for positioning,
surveying, navigation and automation.
Important markets include countries with significant offshore and shipyard
industries. We are determined to provide our customers with innovative and
reliable marine electronics that ensure optimal operation at sea.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme
performance for extreme conditions. We do that through excellent products and
services developed for delivering the greatest benefits to our customers. WORLD
CLASS through people, technology and dedication.
An exciting opportunity has arisen as Navigation Service Consultant Brazil:
A Navigation Service Consultant will primarily work with systems such as gyro compass systems, motion and heading sensors, position reference systems, voyage data recorder, ECDIS, bridge navigation watch and alert system, among others, software and hardware in delivery, after sales and upgrade situations on both current and earlier versions of KM's Offshore Navigation Systems. The position involves extensive traveling (100 + days a year), both planned and on-call on commissioning and service-jobs. Key Accountabilities:
" Technical education, bachelor, or equivalent combination of experience/education
in the related professional field.
" Proven experience working with maritime Navigation equipment, such as voyage
data recorder (VDR), gyro compass systems, motion and heading sensors, position
reference systems, X & S-Band Radars, GMDSS, and related.
" Be customer oriented and service minded.
" Passion and patience to support customers and internal stakeholders.
" Ability to handle simultaneous activities and work in a hectic environment.
" Must be able to travel on short notice.
" Must be comfortable with extended travel activity and work tasks controlled by
our customers.
" Be a team worker, with excellent cooperative skills towards colleagues and
customers.
" Manage English as the official work language.
Ability to work independently, self-driven.
Qualifications and Experience:
Provide excellent level of support to customers by phone, e-mail, and at site,
both onshore and offshore.
" Provide customer support, through commissioning and service on assigned Field
Service product range.
" Supply technical assistance during on-call assignments regarding HW/SW issues.
" Attend CATs, Dry-Docking and Sea trials during commissioning and regular service
trips.
" Responsible for reporting errors or defects on equipment delivered from KM and
suggest improvement actions.
" Provide technical assistance to Sales, After sales, customer, and Field Service
team.
" Provide correct documentation when requested.
" Responsible for updating CRM, databases, and documentation after regular
services according to Global Customer Support processes.
" Develop own qualifications by participating at internal / external courses and education. KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future. Work Location:
Niterói, RJ. Closing date by 30th June 2024.