Vaga de Software Support Specialist (English Fluency) – (Hybrid, resident in the city of Campinas and Region, Brazil)

Analyze and resolve customer requests and issues with e.Mix software Address operational questions from users Interpret functional documents and identify software business rules Provide 2nd level support Requirements: 4+ years of software support experience Logical reasoning and excellent Portuguese communication skills Fluent in English (reading, writing, conversation) Strong customer relationship skills and Excel proficiency Experience in support levels I and II Desirables: Experience in helpdesk ticket monitoring/administration, SLA service, and knowledge base management Proficient in creating and presenting quantitative and qualitative KPIs Spanish fluency (reading, writing, conversation) Knowledge of foreign trade Behavioral Traits: Responsible, proactive, and dynamic Empathetic and patient with clients Detail-oriented, communicative, and innovative Ticket management and SLA adherence Focus on immediate first-level resolution Dynamic, agile, optimistic, and good-humored
Idioma: Inglês - Fluente