Vaga de Sr. Data Analyst
1 vaga: | Publicada em 13/04
- A Combinar
Sobre a vaga
Genesys empowers more than 7,500 organizations in over 100 countries to improve
loyalty and business outcomes by creating the best experiences for customers and
employees. Through Genesys Cloud, the #1 AI-powered experience orchestration
platform, Genesys delivers the future of CX to organizations of all sizes so they
can provide empathetic, personalized experiences at scale. As the trusted,
all-in-one platform born in the cloud, Genesys Cloud accelerates growth for
organizations by enabling them to differentiate with the right customer experience
at the right time.
We employ more than 6,000 people across the globe who embrace empathy and
cultivate collaboration to succeed. And, while we offer great benefits and perks
like larger tech companies, our employees have the independence to make a larger
impact on the company and take ownership of their work. Join the team and create
the future of customer experience together.
#LI-Remote
Job Title:
Sr. Data Analyst
Department & Team:
Data & Analytics
Reports to:
Lisa Handy
Join our team:
Genesys is looking for an experienced, highly driven Sr. Data Analyst to join our
Enterprise Data and Analytics team. Our vision is to empower Genesys to leverage
data to drive better customer and business outcomes. This is a unique position
which requires deep business and technical expertise coupled with the ability to
solve data problems creatively and effectively.
As a Sr. Data Analyst, you will go deep into one or more areas of our business and
partner with those stakeholders to assess business outcome requirements, analyze
their data insights needs and challenges, identify process improvement and
automation opportunities, propose business and system architectures, initiate
proofs of concept efforts for specific outcomes and capabilities, develop a
backlog of epics and stories, and work closely with the development teams to
deliver analytical product(s).
The role of a Sr. Data Analyst will have responsibility for providing business,
functional, and technical expertise in identifying, evaluating, and implementing
process, data, and functional solutions through data insights that support
business outcomes that enable our partners to achieve their strategic objectives
and grow the business.
What you'll get to do:
The primary responsibilities for this role include (but are not limited to):
Work in an agile environment, partnering with a team of technologists, constantly
delivering and iterating on analytical solutions.
Interface with our Data Consumers becoming a trusted partner, delivering complete
data solutions while prioritizing and providing status updates to the team
commitments to those business partners as well as Leadership.
Partner with Data Engineering to enable the right data needed for insights as well
as working to establish data quality analytics including data profiling.
Own the design, development, and maintenance of Tableau dashboards and analytics
that drive key business decisions.
Use your excellent verbal and written communication skills, including the ability
to effectively collaborate with technical(engineering) and non-technical
(business)people, to tease out and document business requirements and outcomes.
Your experience should include:
5+ years of experience in, analytics, business intelligence, data architecture,
including data modeling (logical & physical), data visualization, data
warehousing, and analytical enablement, including data preparation and basic data
transformations.
5+ years of business experience, with demonstrated project management, product
management or managerial skills.
5+ years of experience reviewing and writing technical & business requirements in
relation to insights, effective data visualization, data management, metrics/KPIs
or software development projects.
5+ years of experience in supporting marketing, finance, operational, or
management data and insights as a data analyst with a keen ability to quickly
evaluate and understand a diverse set of data to rapidly add value with data at
Genesys.
Experience in writing and understanding complex SQL queries to solve different
business analytical problems.
Track record of delivering reliable and performant Tableau dashboards.
Strong knowledge of project & program management techniques and tools as well as product owner experience (Agile/Scrum Master/Product Owner certification preferred, experience with Atlassian Suite:
Jira, Compass, etc. preferred).
Strong empathy for customers and the ability to think and design from the
customers perspective with a strong ability to find the 80/20 solution when
necessary.
Excellent communication (verbal and written) and interpersonal skills and an
ability to effectively communicate with both business and technical teams.
Desirable Qualifications Skills:
Bachelors degree in the field of business, computer science or similar area or
equivalent work experience
Salesforce or other CRM experience
PMP or equivalent
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for
organizations in more than 100 countries. Through the power of our cloud, digital
and AI technologies, organizations can realize Experience as a Service" our vision
for empathetic customer experiences at scale. With Genesys, organizations have the
power to deliver proactive, predictive, and hyper personalized experiences to
deepen their customer connection across every marketing, sales, and service moment
on any channel, while also improving employee productivity and engagement. By
transforming back-office technology to a modern revenue velocity engine Genesys
enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application
process or are limited in the ability or unable to access or use this online
application process and need an alternative method for applying, you or someone
you know may complete the Reasonable Accommodations Form for assistance. Please
use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for
the application process. Submissions entered for non-accommodation-related issues,
such as following up on an application or submitting a resume, may not receive a
response.
Genesys is an equal opportunity employer committed to equity in the workplace. We
evaluate qualified applicants without regard to race, color, age, religion, sex,
sexual orientation, gender identity or expression, marital status, domestic
partner status, national origin, genetics, disability, military and veteran
status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial
information during the application phase.