Vaga de Supervisor de Operações
1 vaga: | Publicada em 29/04
- A Combinar
Sobre a vaga
Complete designated cashier and closing reports in the computer system. Review
shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as
necessary to resolve guest call, request, or problem. Process all guest check-ins
by confirming reservations in computer system, verifying guest identity,
requesting form of payment, assigning room, and activating and issuing room key.
Sell a room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and that any exceptions are documented. Ensure
checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and
charged to room.
Assist management in training, evaluating, counseling, disciplining, and
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process. Report
accidents, injuries, and unsafe work conditions to manager; complete safety
training and certifications. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome and
acknowledge all guests according to company standards; anticipate and address
guests service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Speak with others using clear and professional language;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations and
standards. Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects weighing less than or
equal to 25 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
At least 1 year of related work experience.
Supervisory Experience:
At least 1 year of supervisory experience.
License or Certification:
None
Marriott International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At Courtyard, were passionate about better serving the needs of travelers
everywhere. Its what inspired us to create the first hotel designed specifically
for business travelers, and its why the Courtyard experience today empowers our
guests, no matter the purpose of their trip. Were looking for achievers who are
passionate about providing a guest experience that goes above and beyond, enjoy
being part of a small yet ambitious team, and love learning how to always improve
all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.