Vaga de Team Leader - Systems Support

Who are V? As a global leader in ship management and marine services, we add value to a vessels operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job " Maintain the correct usage of the Oceanic Management System (OMS) and Supplier Portal to all internal and external users. " Provide support on OMS and Supplier Portal FAQs and general usage if needed by the users, based to our companys standards. " Maintain a high standard communication between clients and vessels. " Report any issues from lack of proper data or bad practises to the Systems Support Manager " Share ideas and suggestions on how the data quality and the system and support procedures can be improved. " Support the daily needs of the vessels and provide quick support where and when possible. " Monitor the Team to attend and resolve any request that arrives via the Ticketing System based to our SLA policies. " Evaluate and address any suggested improvements directly to the Systems Support Manager " Oversee and provide colleagues under his/her responsibility with the necessary support and guidance in order to achieve the Company goals and objectives Key Responsibilities and Tasks " Monitor the performance of the Team and ensure prompt communication with the clients and vessels under service " Liaise directly with the Systems Support Manager to provide effective support " Provide 1st level support to vessels for any issues or queries that are relate to NERIS " Discuss and train on the correct usage of the ticketing system between the team members. " Liaise with higher levels of support and escalation of other non-1st level issues to them (immediate supervisor and/or vendor where applicable) and follow up for final resolution of all system issues " Design, preparation, and distribution of reports extracted from the ticketing system " Assist on the installation of NERIS when needed, providing relevant documentation, or performing as such. " Identification of areas of concern and suggest areas of improvement for NERIS. " Implement support standards, policies, and procedures and suggest any areas of improvement. " Assist in the control of activities (as per company guidelines) in case of incidents or emergencies. " Plan vacation / leave scheduling of subordinates, and manpower requirements in the department " Complete performance reviews for Team Members, as per Group requirement " Monitor performance of Team Members and address any performance issues " Any other role-related duties which the management may require to be carried out. What can I expect in return? What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. " Strong understanding of business processes and existing systems within scope of the project " Computer literate " Confident communicator, willing to take a leading role in improving the business. " Well respected amongst peers. " Excellent team working skills: able to solve problems collaboratively. " Structured, methodical approach. " Excellent command of the English language, both written and spoken.