Vaga de Technical Support Analyst
1 vaga: | Publicada em 20/05
- A Combinar
Sobre a vaga
As a Technical Support Analyst L2, your main duties will be:
Speaking in English daily with teams from abroad and local customers
Supporting desptops, laptops, printers, videoconference equipment, datashows.
Monitoring the health and functionality, performance and alerts on Infrastructure
IT equipment (servers, firewall, antivirus, network equipment)
Work under SLAs for response and resolve
Image and re-image of laptops and desktops
Install and configuration of softwares and appsThree to four (3-4) years
experience providing IT Infrastructure field support which includes
troubleshooting hardware, software, operating system issues and problems and
fixing the issues
without impacting / violating the hardware warranty or customer security
compliance requirements.
Hands on experience in installing, troubleshooting, fixing desktops, printers,
laptop and other
computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts.
Ability to perform smart hand
Activity under instruction-based activities at sites.
Ability to lift / move computer equipment weighing up to 23kg.
Skilled in desk side support and PC break/fix including basic administration of
Windows O/S.
Experience with Anti-spyware and Anti-virus software.
Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware, including, but not
limited to monitors, keyboards, mice, printers, fax machines, scanners, routers,
wireless routers, switches, firewalls, racks, cabinets, multi-port data
termination panels all under Smart Hands capability.
Ability to troubleshoot issues with systems and networks using good deductive
reasoning skills.
Good written and oral communications skills with clients and management as well as
people skills.
Ability to work with deadlines and complete tasks on-time.
Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
Basic understanding and troubleshooting of Mobile Device Management system(
Airwatch / Xenmobile/ Mobile iron etc),
Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for
Business, OneDrive.
Skills
Technical Knowledge on Windows OS
Hardware knowledge
Basic Network knowledge
ITIL knowledge
Self-driven
Self-management
Time-management
Ability to work in team
Critical analysis
Problem Solving
Flexibility
Emotional Intelligence
Ability to be adaptative
Education
Bachelors degree in Computer Science, IT Management, or related field, or have
equivalent work experience
3 to 4 year experience on IT industry support
Advanced English (Speak, Read and Write)
Have in mind your daily routine will be speaking English
One of the phases of the process will be 100% in English
PLEASE DO NOT APPLY FOR THE JOB IF YOU DON'T SPEAK ENGLISH
Desirable Skills
Datacenter hardware and infrasctructure knowledge
Area Certifications are a plus
Compensation and Benefits
Salary following market benchmark