Vaga de Traveler Care Specialist, Luxury Travel
1 vaga: | Publicada em 30/04
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Company Overview Born out of Silicon Valley, Zicasso is a fast-growing travel
tech company revolutionizing the luxury travel industry. We specialize in
connecting discerning travelers with our global network of travel specialists to
deliver bespoke, one-of-a-kind, global travel experiences. Our esteemed clientele
includes a Pulitzer Prize winner, Olympic cyclists, C-level executives, Academy
Award recipients, and anyone seeking unforgettable, life-enriching travel
adventures. We command a strong lead within the industry, and we have the glowing
reviews to prove it! Our entire team is fully remote and spans across five
continents. And we're growing! Zicasso values a dynamic and progressive work
environment that encourages innovative ideas and recognizes individuals who
exhibit creativity, initiative, and hard work. We welcome applicants who are
motivated by the opportunity to continuously learn and grow with us, and who are
eager to think outside of the box. We are seeking individuals who thrive in a
challenging and dynamic work setting and are excited to contribute to the success
of our team. For more information on our company, visit The Role Currently, we
are seeking a highly motivated, customer service-minded Traveler Care Specialist,
who embraces an entrepreneurial spirit and has a passion for international travel!
This is an international, fully-remote, freelance contractor position, working
from home, at a location outside of the United States. We are particularly seeking
candidates who are based in Latin America. This role will be working at the
intersection of our customers and Zicasso's global network of travel providers
(partners), making both sides delighted with Zicasso's unique matching service.
This position will be responsible for assessing and processing incoming client
travel inquiries via email, phone, and online. You will learn to understand
analytics and help ensure that we are maximizing the potential of our leads. You
will build trusted relationships with our travelers to understand their travel
needs and ensure these needs are being met and their expectations exceeded. This
position plays a key role towards driving customer loyalty and repeat bookings of
our most valued travelers. There is flexibility in your work hours but we expect
that you will generally maximize your overlap with Denver, Colorado hours, e.g.
until 2 pm or 3 pm Mountain Time (GMT -7). The work will all be conducted in
English. Key Responsibilities
Provide exceptional customer service to travelers by taking ownership of their
inquiries, and becoming their trusted advisor throughout their use of Zicasso
services. This includes assessing and solving incoming client travel inquiries via
phone, live chat, and email
Build trusted, long-lasting relationships with discerning luxury clients to
strengthen their confidence in Zicasso. This involves assisting and serving
clients in a way that meets their needs and exceeds their expectations
Ensure a high level of inquiry conversion by demonstrating expertise in
consultation, product knowledge, and the benefits of using Zicasso. This includes
speaking with travelers via phone calls (and sometimes video), helping them
understand how Zicasso works, and providing guidance for their travel needs
Lead cross-functionally with the Partnerships, Product, and Marketing teams to
integrate best practices and solutions for the client's experience and/or issues
that may arise
Partner with senior leadership on projects and initiatives to solve problems and
create innovative solutions
Leverage Zicasso's data, analytics and technology to to set new standards for
customer success, driving innovation and excellence for the luxury travel industry
Provide consultation and advice to move general inquiries to destination-specific
trip requests
Coach and mentor team members as needed
Please Note:
We're seeking highly-motivated candidates. Those who excel in this role will be
given the opportunity to take on increasingly complex projects and initiatives,
and grow their role and responsibility within the Traveler Care Team. Required
Skills And Experience
Minimum 8+ years of experience in the travel industry, with a focus on travel
sales or operations of luxury tours or hotels. Examples of relevant experience
include tour leader, tour director, hotel front desk, client relations, or guest
services
Passionate about travel, with extensive experience traveling abroad and a strong
curiosity about new international destinations
Strong customer service-focused skills, with a passion for building strong
relationships with travelers. This includes being comfortable with telephone-based
work as a key part of the role
Excellent fluency in oral and written English
A cheerful and confident person who is adaptable to different styles of
communication and traveler behaviors
Highly motivated and enthusiastic, with a willingness to put in extra effort in a
start-up environment to drive company success
Comfortable with technology and able to quickly learn and adapt to the use of new
software. Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs,
Sheets, Slides) is preferred
Strong organizational skills and attention to detail, striving to achieve quality,
error-free work
Willingness to work flexible hours, including weekends, evenings, and holidays
A Bachelor's degree or higher is preferred
What We Offer:
Remote work and flexible hours that allow you to enjoy a great work-life balance
Innovative, fast-paced and collaborative culture that values diverse voices and
opinions
Learning and development annual stipend
An unforgettable annual company retreat at one of the many international
destinations we serve!
If you are a customer service-minded problem solver with a passion for travel and
a strong desire to make a difference, we strongly encourage you to apply for this
exciting opportunity to join our team and help shape the future of personalized,
life-enriching travel experiences at Zicasso!