Vaga de User Assistance Developer
1 vaga: | Publicada em 11/05
- A Combinar
Sobre a vaga
We help the world run better
Our company culture is focused on helping our employees enable innovation by
building breakthroughs together. How? We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences, values
flexibility, and is aligned to our purpose-driven and future-focused work. We
offer a highly collaborative, caring team environment with a strong focus on
learning and development, recognition for your individual contributions, and a
variety of benefit options for you to choose from. Apply now!
Job Overview
The User Assistance Developer will play a crucial role in creating and maintaining
high-quality documentation and user assistance assets. This position requires
strong technical writing skills, the ability to collaborate effectively with
cross-functional teams, and a passion for delivering exceptional user experiences.
What you'll do
Collaborate with the cross-functional teams to create clear and concise
documentation for our products, in the form of release notes, online help, and
setup and user guides.
Assist in the development and implementation of best practices for technical
writing, ensuring consistency, clarity, and accuracy in all documentation.
Review and edit technical documents to ensure they meet high standards of quality
and are user-friendly.
Support the User Assistance Manager in planning and prioritizing documentation
projects, ensuring deadlines are met.
Stay up to date with industry trends and best practices in technical writing, and
contribute to the continuous improvement of our documentation processes.
Coordinate with translation teams to ensure accurate and effective translations
for international audiences.
Contribute to a collaborative and positive work environment, fostering creativity
and innovation.
Get involved in innovative internal projects in addition to writing assignments.
What you bring
Bachelor's degree in Technical Writing, English, Computer Science, or a related
field.
Proven experience as a technical writer, with a minimum of 3+ years of experience.
Strong knowledge of technical writing principles, style guides, and documentation
standards.
Excellent written and verbal communication skills, with the ability to explain
complex technical concepts clearly and concisely.
Proficiency in using tools such as Oxygen, Jira, and GitHub.
Familiarity with software development methodologies and technical concepts.
Strong analytical and problem-solving abilities.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Understanding of AI technologies is a plus.
Experience working in an Agile development environment is preferred.
Note:
This position reports to the Concur User Assistance Manager and is part of the
Concur global product experience team.
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more
efficiently and use business insight more effectively. Originally known for
leadership in enterprise resource planning (ERP) software, SAP has evolved to
become a market leader in end-to-end business application software and related
services for database, analytics, intelligent technologies, and experience
management. As a cloud company with 200 million users and more than 100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development. Whether
connecting global industries, people, or platforms, we help ensure every challenge
gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone regardless of background feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees:
Only permanent roles are eligible for the SAP Employee Referral Program, according
to the eligibility rules set in the SAP Referral Policy . Specific conditions may
apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to
their age, race, religion, national origin, ethnicity, age, gender (including
pregnancy, childbirth, et al), sexual orientation, gender identity or expression,
protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with
an external vendor.
Requisition ID:
392633 | Work Area:
Software-Design and Development | Expected Travel:
0 - 10% | Career Status:
Professional | Employment Type:
Regular Full Time | Additional Locations:
#LI-Hybrid.