Vaga de Weichai Engine Service Manager
1 vaga: | Publicada em 30/04
- A Combinar
Sobre a vaga
As the biggest engine manufacturer in China, Weichai Group is looking for a
high-performance After-sales Service Manager for engine service and channel
development. This position will be mainly responsible for the Brazil market, but
also include the Uruguay/Paraguay market, planning and implementing all directing
activities of Weichai engines service activities
Responsibilities:
Manages all operations of service center including service staff and supervisors;
Resolves most complex business problems for those on the team;
Leads continuous improvement activities by reviewing, changing, and improving
processes in line with changing customer expectations goals;
Responsible for the construction and optimization of local services and
accessories network;
Responsible for maintaining relationship with main customer and improving customer
satisfaction;
Responsible for researching competitive products in local market;
Responsible for the failure analysis and recommendations for product improvement:;
Assists the company to complete the important projects in the local;
Assists with the transfer of knowledge; coaches and mentors less experienced
technicians and engineers;
Investigate potential partners in the local market and select high quality service
stations or accessory agents, and report to the branch office director. Assess the
operation status of existing local service stations and assist the director to
promote the construction of boutique service stations;
Assist the director to make service management regulations for the main customer;
Assist the director gather valued market information (for example, the competitive
products information, service policy, etc.) and assist the director make or update
service policy according to the information;
Perform failure analysis on major or batch failures, propose improvement
suggestion and report to the branch office director;
Provide necessary technical support for the local service station to solve knotty
problems;
Report the accomplished and processed work every week;
Assist the company to complete the important Project;
Performs other related tasks as may be assigned.
Skills Required:
Relevant knowledge of Diesel Engines;
Proven tracking records in channel development
Knowledge of customer service;
Proven ability to achieve sales target
New distributors development and network setting up
Excellent communication and negotiation skills
Good planning and organizational skills.
Requirements:
Bachelor degree in Engineering or Mechanic
At least 5 years in Diesel Engine Market
Fluent level in English and Spanish.