Vaga de White Glove Support
1 vaga: | Publicada em 09/05
- A Combinar
Sobre a vaga
Role Purpose
The purpose of the role is to create exceptional and detailed architectural
application design and provide thought leadership and enable delivery teams to
provide exceptional client engagement and satisfaction.
Do
Develop architectural application for the new deals/ major change requests in
existing deals
Creates an enterprise-wide architecture that ensures systems are scalable,
reliable, and manageable.
Manages application assets and directs the development efforts within an
enterprise to improve solution delivery and agility
Guides how to construct and assemble application components and services to
support solution architecture and application development
Maintains the frameworks and artefacts used in the implementation of an
application, with reference to the systematic architecture of the overall
application portfolio
Responsible for application architecture paradigms such as service-oriented
architecture (SOA) and, more specifically, microservices, ensuring business
achieve agility and scalability for a faster time to market
Provide solution of RFPs received from clients and ensure overall design
assurance
Develop a direction to manage the portfolio of to-be-solutions including systems,
shared infrastructure services, applications in order to better match business
outcome objectives
Analyse technology environment, enterprise specifics, client requirements to set a
collaboration design framework/ architecture
Depending on the clients need with particular standards and technology stacks
create complete RFPs
Provide technical leadership to the design, development and implementation of
custom solutions through thoughtful use of modern technology
Define and understand current state solutions and identify improvements, options &
tradeoffs to define target state solutions
Clearly articulate and sell architectural targets, recommendations and reusable
patterns and accordingly propose investment roadmaps
Evaluate and recommend solutions to integrate with overall technology ecosystem
Tracks industry and application trends and relates these to planning current and
future IT needs
Provides technical and strategic inputs during the project planning phase in the
form of technical architectural designs and recommendations
Account mining to find opportunities in the existing clients
Collaborates with all relevant parties in order to review the objectives and
constraints of solutions and determine conformance with the Enterprise
Architecture.
Identifies implementation risks and potential impacts.
Create new revenue streams within applications as APIs that can be leveraged by
clients
Bring knowledge of automation in application by embracing Agile and dev-ops
principles to reduce manual part
Understanding application requirements and design a standardize application
Creating Intellectual Property in forms of services, patterns, models and
organizational approaches
Designing patterns, best practices and reusable applications that can be used for
future references
Ensure system capabilities are consumed by system components and set criteria for
evaluating technical and business value in terms of Tolerate, Invest, Migrate and
Eliminate
Provide platform to create standardize tools, uniform design and techniques are
maintained to reduce costs of maintenance
Coordinating input on risks, costs and opportunities for concepts
Developing customised applications for the customers aligned with their needs
Perform design and code reviews thoroughly on regular basis, keeping in mind the
security measures
Understanding design and production procedures and standards to create prototypes
and finished products
Work closely with systems analysts, software developers, data managers and other
team members to ensure successful production of application software
Offer viable solutions for various systems and architectures to different types of
businesses
Seamless integration of new and existing systems to eliminate potential problems
and maintain data structure and bring value in terms of development
Transforming all applications into digital form and implement and evolve around
mesh app and service architecture that support new technologies like IOT,
blockchain, machine learning, automation, BOTS etc
Cloud Transformation:
(Migration)
Understanding non-functional requirements
Producing artefacts such as deployment architecture, interface catalogue
Identify internal and external dependency, vendor and internal IT management
Support build and testing team
Cloud Transformation:
(Modernization)
Understanding and Defining target architecture in Integration space
Assessing project pipeline / demand and align to target architecture
Technical support of delivery team in terms and POC and technical guidance
Keep Up-to-date with the latest technologies in the market
Enable Delivery Teams by providing optimal delivery solutions/ frameworks
Build and maintain relationships with executives, technical leaders, product
owners, peer architects and other stakeholders to become a trusted advisor
Collaborate with enterprise architect for translating business strategy to
execution
Develops and establishes relevant technical, business process and overall support
metrics (KPI/SLA) to drive results
Bring value in terms of quality in development activities by leveraging cloud
based and scalable infrastructure
Manages multiple projects and accurately reports the status of all major
assignments while adhering to all project management standards
Identify technical, process, structural risks and prepare a risk mitigation plan
for all the projects
Ensure quality assurance of all the architecture or design decisions and provides
technical mitigation support to the delivery teams
Recommend tools for reuse, automation for improved productivity and reduced cycle
times
Continuously review session with customers for sustainable development practices
Leads the development and maintenance of enterprise framework and related
artefacts
Develops trust and builds effective working relationships through respectful,
collaborative engagement across individual product teams
Ensures architecture principles and standards are consistently applied to all the
projects
Ensure optimal Client Engagement
Support pre-sales team while presenting the entire solution design and its
principles to the client
Negotiate, manage and coordinate with the client teams to ensure all requirements
are met and create an impact of solution proposed
Demonstrate thought leadership with strong technical capability in front of the
client to win the confidence and act as a trusted advisor
Competency Building and Branding
Ensure completion of necessary trainings and certifications
Develop Proof of Concepts (POCs), case studies, demos etc. for new growth areas
based on market and customer research
Develop and present a point of view of Wipro on application design and architect
by writing white papers, blogs etc.
Attain market referencability and recognition through highest analyst rankings,
client testimonials and partner credits
Be the voice of Wipros Thought Leadership by speaking in forums (internal and
external)
Mentor developers, designers and Junior architects in the project for their
further career development and enhancement
Contribute to the architecture practice by conducting selection interviews etc
Team Management
Resourcing
Anticipating new talent requirements as per the market/ industry trends or client
requirements
Hire adequate and right resources for the team
Talent Management
Ensure adequate onboarding and training for the team members to enhance capability
& effectiveness
Build an internal talent pool and ensure their career progression within the
organization
Manage team attrition
Drive diversity in leadership positions
Performance Management
Set goals for the team, conduct timely performance reviews and provide
constructive feedback to own direct reports
Ensure that the Performance Nxt is followed for the entire team
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within
the team
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery teams
Review of architectural process deployment in engagements, escalation management,
issue resolution, delivery assurance and excellence
Pre-sales team
For solutioning and architectural design purpose
Quality Assurance
Periodic review of architecture
Practice teams
To understand the different solution portfolios
Holmes engineering and roll out
For automation purpose
Talent Transformation Team, Competency Group
Plan and support delivery of Technical Trainings, knowledge sharing
HRBP
For hiring and managing resources
External
Vendors/ Partners
For strategic alignment and partnerships, training
Industry forums
Best practices, market intelligence, knowledge sharing
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Domain/Industry Knowledge - Awareness and knowledge of broad economic,
demographic, technological and global trends within own ecosystem - Master
Market Intelligence - Deep specialized understanding of the ecosystem practice,
overall market & competition and nuances of delivery in that domain - Master
Systems Thinking - Understanding of the Wipro system (interrelatedness,
interdependencies and boundaries) and perform problem solving in a complex
environment - Expert
Leveraging Technology - In-depth knowledge of and mastery over ecosystem
technology that commands expert authority respect - Master
Asset reusability - ability to re-use the assets to ensure scalability and
optimization - Expert
Technical knowledge - architecture design principles, framework and documentation
- Master
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts)
frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance.
Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as
well.
Master
Coaches others and builds organizational capability in the competency area. Serves
as a key resource for that competency and is recognised within the entire
organization.
Behavioral Competencies
Strategic perspective
Stakeholder Management
Technology Acumen
Innovation
Managing Complexity
Client centricity
Execution excellence
Self-Learning
Domain Experience
Change agility
Passion for results
Nurturing people
Executive presence
Deliver
No.
Performance Parameter
Measure
1.
Support sales team to create wins
% of proposals with Quality Index >7, timely support of the proposals, identifying
opportunities/ leads to sell services within/ outside account (lead generation),
no. of proposals led
2.
Delivery support
CSAT, delivery as per cost, quality and timelines, Identify and develop resuable
components, utilization %, Recommend tools for reuse, automation for improved
productivity and reduced cycle times, # of reusable components
3.
Capability development
% trainings and certifications completed, increase in ACE certifications, thought
leadership content developed (white papers, Wipro PoVs)
4.
Practice Building
Identifying opportunities for architects in the account and outside through known
contacts, Contribute towards domain and technology accelerator kits, Mentoring
junior architects
5.
Team Management
Team attrition %, Employee satisfaction score
Desktop Support