Vaga de Analista de Suporte Técnico (English Spoken)

The activities below can be shared with other fixed jobs as Levels 1-3 in NOC's Scales 12 x 36, others clients, etc. In addition to these activities, we have other on-demand activities to support users, prepare classrooms, etc to us or to external Clients. Ongoing Support: Technician onsite visits pre scheduled on business days to ensure the Client Sao Paulo office is running smoothly. During this visit the technician also perform any necessary upgrades, installations, maintenance tasks; All tickets will be tracked in the Client ticketing system, Footprints. The technician will have access to the Footprints system. Ad-hoc Support: Whenever there is an incident, such as a broken equipment, which require an unscheduled site visit. Server and Notebooks setting to Client's standard to permits Client's IT personnel manage and updates remotely. SLA (Service Level Agreement) to be met varying from 4 hours to Critical to 1 week to medium issues. The hiring mode: Freelancer, "PJ", "CLT Intermitente", "Autônomo". Local support of the following: Laptops/notebooks and desktops Troubleshoot Windows and Office issues Reimage workstations as required (Client will provide standard image) Printers Mobile phones Monitors, Keyboard, Mouse, Phones and headsets TV & Video Conferencing system in meeting room Client will manage remotely but may require local support in case of emergencies to: Networking equipment (routers, switches, firewalls, WIFI) Local file servers WAN and LAN connectivity The IT technician must be fluent in English to be able to receive instructions and perform tasks in the Client Brazil's office. Technichal Support Experience in Windows. Office, Wan, Lan, Firewall
Idioma: Inglês - Fluente