Vaga de Analyst, Technical Solutions
1 vaga: | Publicada em 05/04
- A Combinar
Sobre a vaga
Visa is a world leader in payments and technology, with over 259 billion payments
transactions flowing safely between consumers, merchants, financial institutions,
and government entities in more than 200 countries and territories each year. Our
mission is to connect the world through the most innovative, convenient, reliable,
and secure payments network, enabling individuals, businesses, and economies to
thrive while driven by a common purpose to uplift everyone, everywhere by being
the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience
Life at Visa.
Job Description
The Technical Solutions Analyst will be responsible for ongoing technical support
of Visa Loyalty Platforms for both Merchant and Issuer Customers. A successful
analyst will display high levels of Business Acumen, relationship building and
consultative-selling skills. They will possess the technical capacity to handle
incoming inquiries and provide technical guidance to our customers.
This individual will possess an understanding of Loyalty Product Strategy and
Vision and have the ability to technically drive the execution of strategy by
working in tandem with our Sales, Customer Success, and Support teams.
Responsibilities:
- Act as Technical subject matter expert on all our different Loyalty Platforms.
This includes the scoping, technical consultations, configuring, monitoring,
testing, and troubleshooting off our loyalty campaigns.
- For assigned accounts, create, and maintain complete technical profile outlining
how Customer has implemented Visa Loyalty solutions (connection methods, flow
diagrams, Customer environment, etc.)
- Function as a frontline technical resource for best practice and Customer
questions.
- Ensure incoming support inquiries are handled in timely fashion and with highest
level of Customer Service
- Engage with internal stakeholders for Customer Support as a Customer advocate to
ensure speedy resolution of issues.
- Lead technical implementations and expansion efforts (setting up new Campaigns,
Offers, coordinating/monitoring new traffic, etc.)
- Assist assigned Customers with Basic and advanced transaction research,
questions regarding Visa Loyalty platforms, resolve technical inquiries such as
reviewing clearing data fields.
- Assist teams with Performance & Transaction Monitoring, and Business Review
process.
- Engage with Solution Engineering & Product Management as the customer advocate
on product roadmap discussions.
Competencies:
- Strong relationship management and consultative selling skills with a
demonstrated ability to establish, maintain, and deepen partnerships with
customers, and identify and drive technical opportunities within a portfolio
- Knowledge of payment brand transaction flows
- Knowledge in Authorization/Settlement, processing technology and implementation
methods
- Ability to read/troubleshoot transaction logs
- Demonstrated Success in in thinking strategically, executing tactically while
providing consistent and high levels of customer satisfaction and retention in a
fast-paced environment
- Superior customer focus and drive for results
- Proven ability to take initiative and work independently
- Strong technology acumen
- Drive results and successfully handle multiple priorities against tight
deadlines
This is a hybrid position. Hybrid employees can alternate time between both remote
and office. Employees in hybrid roles are expected to work from the office 2-3 set
days a week (determined by leadership/site), with a general guidepost of being in
the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications:
- 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g.
Masters, MBA)
- 2+ years of successful technical support and/or relationship management
experience
- High degree of proficiency in MS Office (Word, PowerPoint, Excel)
- High technical acumen
- Ability to work in a virtual environment (i.e. solid time management),
organization, negotiation and influence skills.
- Proven analytical and decision-making abilities.
- Able to proactively identify business opportunities and persuasively influence
both internal and external constituents.
- Superior teamwork, interpersonal and communication skills.
- Developed information seeking skills and ability to communicate for results.
- Excellent communication skills in English and Spanish (Oral and Written)
Preferred Qualifications:
- 3 or more years of work experience with a Bachelors Degree or more than 2 years
of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Familiarity of technical concepts, APIs, programming languages, or markup
languages
- Payments industry knowledge
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, sexual
orientation, gender identity, disability or protected veteran status. Visa will
also consider for employment qualified applicants with criminal histories in a
manner consistent with EEOC guidelines and applicable local law.