Vaga de Atendente de At Your Service (Telefonia Bilíngue)
1 vaga: | Publicada em 22/04
- A Combinar
Sobre a vaga
Answer, record, and process all guest requests, questions, or concerns via
telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting and
directing calls to the appropriate extension. Receive, record, and relay messages
accurately. Log all guest requests or issues into computer, contact appropriate
individual or department (e.g., Bellperson, Housekeeping), and follow up with
guest to ensure their request has been resolved to their satisfaction. Provide
information to guests about room features, property amenities, and local areas of
interest. May process room service orders, answer questions on menu selection and
record transactions in point-of-sale system. Assist guests with accessing internet
and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary information;
and protect company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address guests service needs, assist
individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships with
others, and support team to reach common goals. Comply with quality assurance
expectations and standards. Read and visually verify information in a variety of
formats; stand, sit, or walk for an extended period of time or for an entire work
shift. Move, lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
No related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification:
None
Marriott International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Be
begin
belong
become
JW Marriott is part of Marriott International's luxury portfolio and consists of
more than 100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
youre happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brands namesake
and company founder, J.Willard Marriott. Our hotels offer a work experience unlike
any other, where youll be part of a community and enjoy true camaraderie with a
diverse group of co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can pursue your passions in a
luxury environment with a focus on holistic well-being. Treating guests
exceptionally starts with the way we take care of our associates. Thats The JW
Treatment". In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.