Vaga de Benchmark & Auditing Specialist, Amazon Customer Excellence System (ACES)
1 vaga: | Publicada em 16/05
- A Combinar
Sobre a vaga
Amazon Logistics (AMZL) Brazil is seeking a highly talented and motivated
Benchmarking and Audit Specialist to join the Amazon Customer Excellence System
(ACES) team. You will be responsible for developing and managing several complex
initiatives that seek to benchmark our standard work and audit adherence to these
processes across the AMZL BR network.
Your main responsibilities will revolve around creating and executing specific tools and mechanisms that ensure and measure adherence to Standard Work. Specifically, you will be accountable for the following:
- Standards:
You will ensure every Delivery Station has relevant and impactful Standards that
define best in class processes to be followed by leaders and associates.
- Training:
Working with the Learning team, you will ensure Delivery Station leaders are aware
of these Standards and have a solid understanding that allows for proper
implementation at their sites.
- Audit:
You will ensure leaders are able to accurately and objectively evaluate
compliance, helping them identify process gaps that need to be closed to enable
better performance.
Finally, you will collaborate with Operations Leaders, subject matter experts and
other Amazon Customer Excellence System members to ensure all three elements have
closed-loop mechanisms in place to guarantee their effectiveness in a
constantly-evolving business.
Key job responsibilities
- Drive excellence programs and create global benchmarks
- Support setting and achieving Best at Amazon benchmark rates
- Define, implement, measure and improve standard work processes that will drive
customer experience and performance improvement within our delivery station
network
- Lead an audit mechanism to ensure that work standards are being adhered to
across the AMZL network
A day in the life
You will:
- Work with teams across Amazon, including ops, finance, supply chain, tech, etc.
- Manage a complex set of deliverables, including making sure that all
stakeholders are kept up-to-date
About the team
Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for
delivering packages and smiles to homes and businesses across the planet. Within
AMZL Brazil, the Amazon Customer Excellence System (ACES) team leads the way in
driving the benchmarking, standardization and continuous improvement of processes
within our delivery station network. We are accountable for quality, productivity,
metrics, and the information that supports mission-critical decisions. We will
raise the bar on customer experience while lowering costs and supporting our rapid
growth.
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA
- Bachelor's Degree in Engineering, Manufacturing or related industry experience
- Prior work experience as a Process Engineer, Operations Auditor, or Continuous
Improvement Specialist
- Experience using data and metrics to drive improvements
- Lean Six Sigma Certification
- Experience with complex operational process and performance improvement projects
- Excellent verbal and written communication skills (English and Portuguese)