Vaga de CB Onboarding – International Onboarding Associate
1 vaga: | Publicada em 04/05
- A Combinar
Sobre a vaga
Own our Clients Onboarding experience end to end! Use your Project Management
expertise to manage complex treasury product implementations for JP Morgan Chase
Clients from around the world.
As an International Client Onboarding Associate within the Commercial Bank, you
will lead a project team that supplies support for the implementation of Treasury
and Banking products and services for our non US based clients. Partner with
client and internal stake holders to help provide a best-in-class experience. In
this role you are often the clients first true experience working with JP Morgan
Chase.
Job Responsibilities
Own the product implementation and training experience for your assigned clients
Meet and connect with clients through WebEx, Zoom, and other collaboration
technologies
Build and maintain strong relationships with key partners in Relationship
Management, Sales, Service, Operations and Product Management
Manage client and partner expectations and understanding throughout the
implementation process
Exhibit ownership of implementations experience and own client satisfaction
results
Work with partners in Operations and Product Management to streamline processes
Identify instances of business risk and show ownership of issues when they arise
Scope client requests and translate business requirements into detailed technical
specifications for treasury services
Use Microsoft Office tools to document meeting agendas and minutes and project
plans. Use of workflow tool for status updates and document repository
Demonstrate creative problem solving and judgement and be empowered to escalate
when necessary
Manage client and internal partner expectations by establishing timeliness and
dependencies with the goal to exceed expectations
Required Qualifications, Capabilities, and Skills
Comprehensive knowledge of Treasury Services and/or Custom Card products
An appreciation for being a keeper of our brand with 3+ years of applicable
experience and a passion for delivering a consistent, stellar client and partner
experience
Prior project management or senior project management experience
Experience in coaching or mentoring employees and proven ability to successfully
manage conflict
Experience in risk awareness and skills to develop and ensure quality program set
ups
Excellent verbal, written, interpersonal, presentation, negotiating and
organizational skills
Strategic thinking with the ability to adapt to change
Demonstrated team building skills and ability to work in a team environment
Ability to clearly communicate, partner and influence - leading others to a common
goal
Comfort in using technology such as WebEx, Zoom and other collaboration tools for
enhanced client discussions
Preferred qualifications, capabilities, and skills
Bachelor of Science or Business Administration Degree
PMP or other Project management Certifications
Ability to provide quantifiable management reporting
Passion for learning new operating models, technologies, and industry trends
Language Skills other than English
Final Job Grade and officer title will be determined at time of offer and may
differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.