Vaga de Client Platform Engineer
1 vaga: | Publicada em 25/04
- A Combinar
Sobre a vaga
Docusign brings agreements to life. Over 1.5 million customers and more than a
billion people in over 180 countries use Docusign solutions to accelerate the
process of doing business and simplify peoples lives. With intelligent agreement
management, Docusign unleashes business-critical data that is trapped inside of
documents. Until now, these were disconnected from business systems of record,
costing businesses time, money, and opportunity. Using Docusigns Intelligent
Agreement Management platform, companies can create, commit, and manage agreements
with solutions created by the #1 company in e-signature and contract lifecycle
management (CLM).
What you'll do
Were looking for a Client Platform Engineer proficient in MacOS and Windows
environments, with a strong foundation in scripting and coding (Bash, Powershell,
Python, etc.). Youll join our Client Platform Engineering team, working across
diverse automation technologies to address global end-user issues, with focus on
the Fleet Management Product by keeping the systems in a desired state of
compliance and configuration.
This position is an Individual Contributor role, reporting to the Senior Manager,
Client Platform Engineering, Global Infrastructure and Operations.
Responsibility
Deploy OS updates, patches, and fixes universally, prioritizing a smooth user
experience through meticulous communication and phased execution plans
Evaluate the current environment, pinpointing areas for service resilience and
excellence, and propose improvements
Create comprehensive technical documentation for seamless service transitions
across various engineering tiers
Serve as the escalation point for complex endpoint issues worldwide, offering
rapid and effective solutions
Maintain and enhance the existing code repository (Bash, Powershell, Python, AWS
CLI, etc.)
Develop and maintain automated 3rd-party app updates using Intune and Jamf Apps
Provide support for maintaining the fleet in a desired state of configuration and
compliance to meet the security vulnerability management SLA
Stay abreast of IT industry trends, recommending enhancements and novel strategies
for consistent fleet management
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency:
Minimum 2 days per week; may vary by team but will be weekly in-office
expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid
or Remote and are specific to the role/job. Preferred job designations are not
guaranteed when changing positions within Docusign. Docusign reserves the right to
change a position's job designation depending on business needs and as permitted
by local law.
What you bring
Basic
Bachelor's degree in computer science or related technical field, or equivalent
industry experience
2+ years of hands-on experience in Information Technology
Experience with secure cloud computing and cloud services like Azure and AWS
Demonstrated expertise in End User Services architecture
Experience in programming/scripting languages such as Bash, PowerShell, Python, or
AWS CLI
Proficiency in JAMF and Intune endpoint management software
Proficiency in Google Workspace administration and support
Proficiency in ServiceNow, Atlassian Jira, and Confluence
Exceptional stakeholder management and relationship-building skills across
organizational levels
Outstanding communication abilities to explain intricate technical concepts to
non-technical stakeholders
Excellent problem-solving skills with a data-driven decision-making approach
Flexibility for occasional off-hours and weekend work
Preferred
Adaptability to a fast-paced, dynamic environment while effectively managing
multiple tasks
Familiarity with complex enterprise application environments, including
integrations and customizations supporting diverse business processes
Knowledge and experience in high-scale, highly available (99.99+ uptime) systems
Strong team collaboration skills alongside the ability to work independently with
minimal supervision
Proficient vendor management skills, including contract negotiation and
performance monitoring
Proven track record of leveraging automation tools and development expertise to
deliver time and resource-saving efficiencies within End User Services
Demonstrated experience in successful project management, delivering complex IT
projects within allocated timelines and budgets
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for
our employees, customers and the communities in which we live and work. You can
count on us to listen, be honest, and try our best to do whats right, every day.
At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity
to succeed, to be heard, to exchange ideas openly, to build lasting relationships,
and to do the work of their life. Best of all, you will be able to feel deep pride
in the work you do, because your contribution helps us make the world better than
we found it. And for that, youll be loved by us, our customers, and the world in
which we live.
Accommodation
Docusign provides reasonable accommodations for qualified individuals with
disabilities in job application procedures. If you need such an accommodation,
including an accommodation to properly use our online system, you may contact us
at
If you experience any technical difficulties or issues during the application
process, or with our interview tools, please get in touch with us at
for assistance.
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