Vaga de CSM - External Affirmative for PwD, Customer Solutions
1 vaga: | Publicada em 01/05
- A Combinar
Sobre a vaga
As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible
for helping guide AWS customers along their multi-year journey to the cloud. In
this new, highly visible, role you will be ensuring that all AWS teams are working
together effectively and efficiently to deliver outcomes for the customer.
You will be a critical partner to our customers, leveraging your experience with
large scale cloud transformations and helping shepherd them through their stages
of AWS adoption. Guiding the customer through the operational, educational and
governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between
the other core account groups (Sales, Support, Solutions Architecture and
Professional Services), product/engineering teams, and customer teams, planning
and supporting major workload migrations. You will translate strategic initiatives
in the account plan into executable actions, working backwards from our customers
key milestones. You will manage cadence by leading the reporting and tracking
functions along the way. The execution of education plans, roadmap to business
outcome alignments, Executive Briefing Sessions, and go-live events and
transitions are a few items owned by the SDM that are critical to the success of
our customers cloud journey.
You are encouraged to think big, invent and take ownership on customer challenges.
You will not only bring the best of AWS/ Amazon to our customers, you will
proactively help solve the customers challenges through new ideas, tools and
mechanisms.
Successful candidates will have a strong technical background, be detail driven,
have excellent problem solving abilities, and be exemplary communicators both at
the executive and project team level. You will be a peer leader, have the ability
to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise
cloud experience and operational excellence will influence the teams decisions,
provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You
should be passionate about delivering a great customer experience by deploying AWS
solutions and driving innovation, and also be obsessed with contributing to the
day-to-day management of the customers successful migration to AWS.
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA
- Bachelors degree in Computer Science, Engineering, Math, Operations Research,
or a related field or 5 years of large scale IT deployment or program experience.
- 3+ years of experience with enterprise scale infrastructure or development-based
cloud programs/projects
- 5+ years experience in enterprise IT, either as a vendor, consultant or have
prior experience working with or managing technical programs
- Ability to communicate fluently in Portuguese+English in technical and business
settings (verbal and written).