Vaga de Customer Returns Program Manager, Customer Returns Experience
1 vaga: | Publicada em 26/04
- A Combinar
Sobre a vaga
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job
positions, therefore, we act intentionally so that our internal environment
reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by
representatives from different roles and areas, as we understand that this agenda
must have different perspectives and multiple experiences. Our leadership is
committed and understands more and more their role in sharing and acting on our
leadership principles, with the purpose of Strive to Be Earth's Best Employer.
Understanding our responsibility and our need for change, we are conscientious
that Success and Scale Bring Broad Responsibility
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon Its always Day1. Our groups are organized in the following fronts:
BEN - Black Employee Network, Glamazon (LGBTQIA+) and People With
Disabilities.
Amazon strives to be Earth's most customer-centric company where people can find
and discover virtually anything they want to buy online. By giving customers more
of what they want - low prices, vast selection, and convenience - Amazon continues
to grow and evolve as world-class e-commerce. Amazon.com.br is an important and
fast-growing business for Amazon.
Amazon is seeking a Customer Returns Program Manager who will lead Returns
Experience programs in Brazil. This PM has to be comfortable interfacing with
various functional teams, have a passion for data analysis, and process
improvement. A successful candidate will be highly analytical, customer-focused
and will have an ability to work independently under time constraints to meet
deadlines. The Program manager will have a proven track record in taking on
end-to-end ownership and successfully delivering results in a fast-paced and
dynamic business environment.
Key job responsibilities
- Build and improve recurrent mechanisms to track results of Returns Experience
programs;
- Identify opportunities to improve processes based on data;
- Work with stakeholders to guarantee end-to-end perspective of customer returns
journey;
Implement programmatic changes to drive better experience, not limited to tech
investments;
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating
results to senior leadership
- Solid program or project management experience.