Vaga de Customer Services Coordinator
1 vaga: | Publicada em 08/05
- A Combinar
Sobre a vaga
Join us and celebrate the beauty of human experience. Create for happier,
healthier lives, with love for nature. Together, with passion and imagination, we
deliver food innovations, craft inspired fragrances and develop beauty and
wellbeing solutions that help people look and feel good. Theres much to learn and
many to learn from, with more than 16,000 employees around the world to explore
ideas and ambitions with.
In Brazil, work with our empowered experts to stretch your skills and unlock
opportunities. Every day, your creativity, your personality, and your
contributions will shape our future, making a positive difference on billions of
people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Job Purpose
Oversee daily operations of a Customer Care Team for site, category or business
team. Work closely with customers, operations and sales team to ensure customers
needs are met in the most efficient and cost-effective way.
Core Responsibilities
Oversee the daily operations of a Customer Care Team for site, category or
business team
Manage sales order process from receipt of order through to shipment
Resolve issues and handle customer complaints internally and externally
Day to day communication with Customers, Operations and Sales
Support Customer Care Representatives for escalation of problem resolution,
complaints and prioritisation
Arrange transportation with forwarders or shipping/freight team, manage process
for dealing with International orders including inspection and shipping
documentation requirements where relevant
Prepare Invoices, Debit and Credit notes, Process Notifications and Customer
Returns
Coordinate with planning on information relating to demand planning and stocking
agreements
Update and maintain ISO documentation where required
Properly identify the right communication method based on the sense of urgency and
issue
Knows how to diffuse a difficult situation and get resolution with the customers &
employees
Provide training and coaching for Customer Care Representatives
Support the recruitment of Customer Care Representatives
Monitor performance and workload to maintain balance within team and support order
management activities when necessary
Identify areas of process efficiencies, make proposals to address and implement
solutions
Collaborate with other departments to assure that customer needs are being met
Responsible for customer KPIs and reporting where required
Identify opportunities for improvement in customer care
Academic Background & Professional experience
University Degree
5 years in the industry, preferably in Customer Care or Supply Chain role
Technical Skills
Interpersonal and Communication Skills
Mastery of SAP in Customer Care
Understanding of Customer Relationship Management
Microsoft Office Expertise
Inventory Management knowledge
Understanding of Incoterms and Shipping Terminology
Competent Negotiation Skills
People Management Skills
Language Skills:
English and other language(s) as required
Benefits
Medical and Dental plan for you and your dependents;
Private Pension Plan;
Life Insurance;
Hybrid Model:
1 day per week working from home / 4 days a week onsite
On-site restaurant;
Free Parking or Charter or Transportation Voucher;
GymPass;
Daycare Assistance (for women with children up to 5 years and 11 months);
Pharmacy Assistance (medicine paid through payroll);
Employee Assistance Program - specialized assistance and guidance in legal,
psychological, financial, and social matters - 100% Confidential.
At Givaudan, you contribute to delightful taste and scent experiences that touch
peoples lives.
You work within an inspiring teamwork culture where you can thrive, collaborate
and learn from other talented and passionate people across disciplines, regions
and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees,
customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment
where everyone impacts our world.