Vaga de Customer Solutions Design Practioner( Especialista)

TITLE: Customer Solutions Design Practioner (Specialist level) Location: São Paulo Flexible Working / Hybrid - Office and Remote combination Why BT Business With over 175 years of heritage, BT is now the flagship business brand of BT Group. Weve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. Were a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But its not just the technology that matters, its what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. About the role With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses. Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated, and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital Global strategy we are moving to will help create a better future for Global and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security. To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business. . Youll have the following responsibilities. 1- Customer partner - You put the customer first, promoting the breadth of services. Looks to fully understand the customers needs and align relevant solutions. 2 - Continuous improver - You question current processes, trying to change and work smarter. You try new approaches or ideas, seeking to understand the benefits and opportunities that they offer. 3 - Active learner - You're quick to learn from experience and mistakes, readily applying new knowledge to the next challenge. You accept feedback and develop your self-awareness. 4 - Team player - You navigate relationships openly and honestly. You share knowledge and information to directly benefit or support others. Youll have the following skills and experience. Language Proficiency: Advanced or fluent English is a must. Genesys Certification: Familiarity with Genesys technologies and customer experience tools. Leadership Abilities: Capable of leading medium-level engagements (5M+). You can take charge with minimal direction across all levels of engagement (5+ designers). Troubleshooting issues independently, even in non-standard scenarios. Stakeholder Management: Proficient in identifying stakeholders, creating stakeholder maps, and developing communication plans. Youll provide regular updates to senior managers within Customer Design & Delivery. Typical stakeholders include RDL, other designers, TSP, BT PM and/or Programme lead, Customer IT Manager and staff, supplier product managers, and senior technical personnel. Relationship Building: Skilled at establishing and maintaining strong working relationships with key stakeholders. Experience: Minimum of 8 years of relevant experience in this field. Customer-Facing Skills: Prior experience in customer-facing roles. Hybrid Work Model: Willingness to work in a hybrid model (3 days at the office). If you meet these qualifications, we encourage you to apply. Join our dynamic team and contribute to enhancing customer experiences! Benefits BT offers a superior global and diverse culture that fosters health and wellness for their employees. Competitive salary and on-target bonus plan Training and development opportunities Career progression in BT Security and across BT with our internal development programme Annual leave as per the local country leave agreement. . BT values and supports diversity in all its manifestations. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution they make. We do not allow any form of discrimination on the basis of race, age, gender, skin color, nationality, religion, sexual preference, physical or mental disability, and/or any other group protected by law. When we say youre welcome at BT, we really mean it. Who is BT Group We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services. #LI-Hybrid