Vaga de Customer Support Associate - Japanese Speaker
1 vaga: | Publicada em 23/04
- A Combinar
Sobre a vaga
Your mission is to help customers have an excellent experience with Wise mainly
via phone but also via email and possibly chat contacts. This isn't your normal
call center - we do things differently - and our Customer Support Associates are
here to help millions more potential customers save money by using Wise!
Provide world-class customer support via email and phone channels for Japanese,
Portuguese and English speaking customers all over the world
Understand that making a customer happy is crucially important to a business's
success and make that your goal for every contact
Be creative, friendly, and solution-oriented with customers and colleagues
Understand the need to meet expectations, rise above them, and go that extra mile
for customers
Company Description
Wise is a global technology company, building the best way to move and manage the
worlds money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending
abroad, or making and receiving international payments. Wise is on a mission to
make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the
world's money. For everyone, everywhere.
More about our mission.
Qualifications
You have strong verbal & written English skills and are fluent in both Japanese
and Portuguese - youll be supporting Portuguese and Japanese speaking customers,
but the working language at Wise is English
Youre flexible. Youre willing to work 6x1 (six days of working and 1 day of
rest) with 6 hours of work per day, up to 36 hours per week (shifts vary between
9am-8pm). While your scheduling preferences are taken into consideration, the
scheduling requirements can change based on our customers needs, so we cant
guarantee you your preferred shift and shifts can change over time
Youre organized. Youre methodical in your approach, with a solution-oriented
mindset and the ability to multitask. Your lead will help you develop and remove
blockers if they can, but they wont stand over your shoulder. Your Lead is
entrusting you with the autonomy to meet and exceed your performance metrics and
also deliver a great customer experience
Youre cool under pressure. You take charge in challenging situations and you keep
your composure if things get tense a fast-paced, ever-changing environment is
where you thrive
You're an exceptional communicator. You're straight up and honest. You're able to
own up to your mistakes and you follow through when you say you will
You're open-minded. You're comfortable and calm when giving or receiving feedback,
you crave information, love learning new things, and you can't wait to be part of
the team
Youre a team-player. Youre straight up and honest. Youre able to own up to your
mistakes and you follow through when you say you will. Most importantly you
understand that having a great working culture is everyones responsibility, so
you treat everyone with respect, you always give a helping hand, and you let our
values guide you
You're ideally someone who has worked in customer support before (preferably in
banking or finance), but we're willing to work with the right person, whatever
your experience. We're looking for genuine people who work hard and love helping
others, so if that sounds like you, tell us why you're a great fit!
You must already be legally authorized to work in São Paulo, Brazil
Youre required to be physically based in São Paulo.
Additional Information
Please apply by submitting your resume and cover letter in English. Applications
in Portuguese and without a cover letter will not be considered. In your cover
letter please explain your interest in this role and why you want to join Wise.
Click here to learn more about the benefits that we offer at Wise
#LI-Hybrid
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For everyone, everywhere. We're people building money without borders without
judgement or prejudice, too. We believe teams are strongest when they are diverse,
equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected,
empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.